On the 6th March we published numbers around the first impacts of Corona on OTA vs Website bookings. What an unpredicted turn things took since then. Yes – we expected things to be bad, but really this bad? With our partner Hotelnetsolutions from Be…
8 Mood Altering Tips Your Customers Will Love You For
Ask yourself if you are willing to shift your mood into neutral so you can better understand customer needs? Remember, your customer (your guest), has their own issues to deal with and is put off when your mood is less than happy, welcoming and appr…
An Insight Into the State of Luxury Branding Today
The concept of what makes a luxury brand an attractive option worth buying into is undergoing a massive mind shift. This is especially true for the future luxury consumers, often referred to as the Millennials and Gen Z, or even more precisely HENRY…
Statement from Wyndham Hotels & Resorts: COVID-19 Business Update
The COVID-19 pandemic has essentially stopped most travel, and accordingly, we’ve been forced to make incredibly difficult decisions that affect our entire Wyndham family. These include job eliminations, salary reductions and reduced-hour work weeks…
How to manage the COVID-19 impact – Tips & Recommendations from 10 Hotel Industry Experts (Part 2)
Visit the Coronavirus special coverage for a live stream of relevant news to insights, market reports, opinions, webinars and more. Click here to visit part 1 of this How to… 1. Covid-19: How The Hospitality Industry Can Find A Way Through — By Ga…
Birmingham NEC and Manchester Central to become temporary hospitals
The Birmingham National Exhibition Centre (NEC) and Manchester Central convention centre will also be turned into temporary hospitals, it was announced yesterday.
Insolvency rules to be relaxed during pandemic
The government is to change insolvency regulation to give firms more flexibility to handle the coronavirus crisis.
Letter from the editor: The Caterer to temporarily move to digital only
An important message to our subscribers
The Ritz London sold to Qatari investor
The Ritz London has been sold to a Qatari investor, with all employees to continue to receive their full salaries while the hotel is closed due to coronavirus.
Minister says wholesale and takeaway employees are key workers ‘delivering a vital service’
Employees of wholesale and takeaway businesses are key workers “delivering an absolutely vital service”, according to the minister for environment, food and rural affairs.