While midsummer still warms the air, GCSTIMES knows that luxury hotels and resorts are already weaving the magic of Christmas into every detail. You’ve crafted exquisite menus, scheduled enchanting events, designed a festive ambience, and yet one moment often goes unnoticed: check‑in.
Why CXPs Are Key to Unlocking Team Productivity in the Hospitality Industry
Customer Experience Platforms (CXP) are paramount in empowering your staff: from automating routing tasks to streamlining operations and everything in between, CXPs free up their time to focus on more fulfilling and complex tasks, while helping cultivate customer loyalty through meaningful interactions.
ProposalPath Launches Hospitality’s First AI Proposal Assistant to Transform Group Sales
ProposalPath, the hospitality industry’s most widely adopted proposal platform, today introduced ProposalPath Assistant, a built-in AI feature that transforms how hotel sales teams respond to RFPs and client requests. Powered by applied artificial intelligence and built specifically for hospitality, the assistant generates fully-branded, interactive proposals in under one minute—from virtually any input.
Fizz by Loews Hotels Pops Onto the Scene as Hospitality’s New Standard for Mindful, Flavor-Forward Hospitality
Loews Hotels & Co is redefining the hotel beverage experience with Fizz by Loews Hotels, a new, soda-centric program designed for the modern guest. Launching this summer nationwide, Fizz by Loews Hotels puts crafted carbonation center stage, serving up refreshing, customizable, house-made sodas and spritzes available at all Loews properties.
Preferred Hotels & Resorts Expands Global Portfolio with 18 New Members
Preferred Hotels & Resorts, the world’s largest independent hotel brand, is pleased to announce the addition of 18 new member properties to its global portfolio between April 1 and June 30, 2025. To celebrate, I Prefer Hotel Rewards members can earn 2,500 bonus points on eligible stays at any of these participating locations for a limited time. Ranging from a brand-new and distinguished Texas Inn to a historic castle-turned-luxury-retreat in the Austrian Alps, each of these unique and independent properties offers immersive, authentic experiences that spark curiosity and encourage travelers to discover even more extraordinary destinations across the globe. Highlights include:
The Top 8 New IRIS Mobile Ordering Features Every Hotelier Should Know About
With mobile devices now central to how we bank, browse, and interact, it’s no surprise that guest expectations are evolving fast – and technology is evolving even faster. Hoteliers need solutions that do more than just keep up – they need solutions that stay ahead.
Sandy Lane Partners with dailypoint™ to Drive Personalized Guest Experiences with Hotel CRM
dailypoint™, the leading Central Data Platform (CDP) and Loyalty Solution for the hospitality industry, has been selected as a technology partner by the iconic Sandy Lane resort in Barbados.
The 4Ps of Revenue Management: The Virtuous Circle to Boost Your Bookings
Have you ever wondered why so many hoteliers struggle to maximize their revenue despite putting in a lot of effort? As a revenue management expert, I often see properties focusing on minor tweaks without having a clear strategic framework. Today, I want to share with you a proven method to significantly boost your profitability and bookings: the 4Ps of Revenue Management.
Germany’s Travel & Tourism Sector to Break All-Time Records in 2025
Germany is set to make Travel & Tourism history in 2025, with every major performance indicator set to reach new heights, according to new data from the World Travel & Tourism Council (WTTC).
Global Business Travel and Events Prices Set to Stabilize Through 2025 and 2026, Amid Looming Economic Uncertainty
After several years of pandemic-induced volatility and recovery-driven spikes, business travel prices began showing signs of moderation last year. Now, prices are set to stabilize further over the next 18 months, according to the latest edition of the annual Global Business Travel Forecast released by CWT, the business travel and meetings specialist, and GBTA, the world’s largest business travel trade organization.

