Over the last couple of weeks, the world has started to consider the reopening of commerce as countries gain a level of control over coronavirus transmission. The topic of cleaning and sanitation has been high on the list for the hospitality industr…
Hotel Industry 2020 – The New Normal
Welcome to the Twilight Zone or the surreal existence of those of us in hospitality with empty hotels. They are slowly and not so surely picking up but we will return to a “new normal” soon. What will it look like? The “light and warmth of hospitali…
HVS: Impact of COVID-19 in Italy
After the initial actions taken during February 2020 to contain the expansion of COVID-19, which provided limitations and restrictions only to certain activities and areas of the country (closing direct flights with China, prohibition of big gatheri…
7 Signs You Need Help With Your Business Guest Experience
When you’re in the hospitality business, you can’t afford to allow even one guest to have a poor guest experience. As savvy business owners know, one bad review can cascade into a waterfall of negative online commentary about your business. Once the…
Hospitality Financial Leadership – What Will the Post Pandemic Hotel World Look Like?
Having been around awhile I have seen the changes that have come as a result of major global events. The starkest example is our pre- and post-911 world. It showed us that the idea of getting on an airplane means we need to prove we do not have any …
Roux Scholar Spencer Metzger reflects on his stage at Stockholm’s Restaurant Frantzén
Current Roux Scholar Spencer Metzger headed to Stockholm’s Restaurant Frantzén for a three-month stage as part of his prize. He explains how he was blown away by the restaurant’s organised approach and ‘natural’ cooking
Minute on the clock: Peter Georgiou
The founder of fine-dining delivery app Supper works with London restaurants including Zuma, Hakkasan and Duck & Waffle. He speaks to Jennie Milsom
Crowd concerns see Greggs stall reopening plans
Greggs has stalled plans for the reopening of 20 stores amid concerns that the move could attract crowds of eager customers.
Revelations: Peter Joseph, chef-patron, Kahani, London
I love to spend time with family, especially with my two-year-old daughter, and watching television comedy shows
Former Jamie Oliver CEO Jon Knight joins the Restaurant Group
Jon Knight, former chief executive of the Jamie Oliver Restaurant Group, has joined the Restaurant Group (TRG), which operates brands including Wagamama and Frankie & Benny’s.