While Helen acknowledges that the sector will undoubtedly take a hit through this crisis, she explains that there will always be consumers who crave and seek out a luxury experience. These could be travellers who desire the traditions and the emotio…
QUO Podcast: Hotel Brands Have To Differentiate Beyond Cleaning Standards
Short-term strategies must be balanced with longer-term planning, explains Demian Hodari, Associate Professor of Strategic Management at the Ecole hôtelière de Lausanne (EHL). In an in-depth and candid discussion about the future of the hospitality …
Booking.com Reveals the Top Travel Dreams of a World in Waiting
Travel might be on pause in these unprecedented times, but data from Booking.com reveals that this hasn’t stopped people across the world from dreaming about its possibilities. Delving into the millions of wish lists created by would-be travelers on…
The Hotelier’s Action Plan for a Post-Lockdown World
In just a short number of weeks since the beginning of March 2020, the worldwide travel industry rapidly plunged deep into a state of crisis. Hotels across the globe closed their doors and reached minus 95% of new bookings compared to 2019. But now …
Overcoming Fears and Trepidation: Helping the Corporate Traveler Get Back On Board
The foundations have been laid. Supplier sanitization programs and protocols are now working their way into travel agency COVID-19-ready platforms, policies and frameworks — but is the corporate traveler ready? That’s the question travel managers ar…
Have you Taken Your Team’s Temperature Lately?
Hospitality is typically founded on teams of individuals working together, not only for the high performance of their function but also for creating a positive experience for guests. We can see that F&B, front desk and housekeeping teams all have an…
The Price of Quality in Higher Education
The US higher education system is going through a crisis. It is tempting to say that the root of the problem lies with the increasingly high university fees, especially in the most prestigious universities, as suggested by the Financial Times [1]. B…
STR COVID-19 Webinar Summary: 5 Key Points on Europe Hotel Performance, 21 May
Knowing you might not have time to watch our full webinars, we are pleased to continue our series of COVID-19 webinar summaries. In this latest edition, we talk performance in Europe. Barcelona: 96% of STR participating hotels closedThe majority of …
SiteMinder World Hotel Index: WoW Growth of Global Bookings Accelerates in May
As governments around the world further flex their loosening of restrictions, data by SiteMinder, the global hotel industry’s leading guest acquisition platform, shows that hoteliers no longer have to predict how quickly consumers will act to travel…
Will furlough put paid to the tronc?
With the coronavirus furlough scheme leaving some waiting staff out of pocket, is it time to scrap the tipping system and adopt the simple strategy of full pay?