It would be an understatement to say that the service-hospitality industry is experiencing unprecedented times. The global ‘Black Swan” event has arrived, and the light at the end of the tunnel appears the size of a pinhole. However, our industry is…
More than a Pretty Playlist: Music as a Strategic Marketing Tool
These days, fine-tuning your musical decor in harmony with your venue is becoming a big song and dance. To quote digital analyst and thought leader, Brian Solis: “Capturing a moment and turning it into an experience is key to the future of business….
The Case for Why Airbnb’s Foray Into Experiences Is a Fundamental Mistake
When you talk about experiences, you’re talking about bloodletting on all fronts. I don’t know of an online travel agency that is finding true success selling experiences. Airbnb’s first attempt was to try to provide unique inventory, which is in it…
Benelux Hoteliers expect relatively quick recovery of local market, and slow recovery of international market
Hoteliers in the Netherlands and Belgium expect that the corona crisis will have a long-term impact, but will eventually recover. This is shown in new research by Horwath HTL. The domestic market will recover relatively quickly and perhaps even come…
Revolutionary hotel software proves to the global hotel and technology community that its software is changing the way business is done!
protel, a global software solutions company shows the world the exemplary value of its new software, protel.I/O by celebrating 100 installations of Duetto, hospitality’s innovative software as a service provider of revenue strategy solutions. “Over …
Shaping Restaurants of the Future with Data-Driven Decision-Making
Back in the days of pen and paper, the gastronomy sector was just fine. Before online reservations, customers simply picked up the phone to reserve their table. Before digital menu boards, a blackboard and chalk did the job. Before restaurants offer…
Lodging Interactive Launches Touchless Digital Menu System for Restaurants and Hotels
PARSIPPANY, NJ – Lodging Interactive the hospitality industry’s premier provider of full-service social media marketing and guest reputation management services today, announced the launch of MyMenusOnline, its new touchless digital restaurant menu …
Post-Crisis Planning: Simple Spa & Wellness Strategies to Consider
One truth…there is very little we can confidently predict at this point. Yet in my career, I have seen and led teams through some very difficult periods and the one thing I can confidently predict is that we will endure and thrive and the data backs…
5 Ways to Reinvent the Hotel Revenue Manager’s Career in the Time of Coronavirus
Yet, one reality will remain unchanged, even as Revenue Managers become more indispensable, they will come back to work under more scrutiny just to make 20% less than their Finance counterparts. Now, I know this salary inequality is 10 years in the …
How the IoT and Voice Technology are Changing the Guest Experience
We’re living in fast-changing, high-tech times, and hospitality industry players need to adapt in order to stay relevant. A recent study conducted by Zebra Technologies found that 66 percent of guests have a better experience when hotels have implem…