MOUNT PLEASANT, SC – This will not last forever. The travel re-start will call for the same resources and experience required for a new-property opening, but now we are reopening the entire hospitality industry, and we’re doing it in a world that ha…
Where is the Line Between Forgetfulness and Great Service?
Great service is comprised of many parts and each must be present to create the experience every customer desires. Let’s briefly discuss each one of my top 8 until we get to “memory”. I know you’ll agree with me that it should be near the top of you…
Ten Step Rx for the Hotel Pandemic
COVID-19 dominates the airwaves, newspapers, internet and our lives. It’s time for us to start strategizing and planning for reopening, even though the timetable is uncertain at this point. The reality is that it is not business as usual and it may …
Hospitality leaders to mentor apprentices through lockdown
A group of hospitality leaders are to mentor apprentices through a series of virtual talks aimed at keeping the next generation engaged and active.
Wave of pub insolvencies expected once moratorium on petitions is lifted
Winding up petitions against pubs and bars are up 73% on 2019, with a wave of insolvencies expected when the moratorium on coronavirus-related petitions ends on 30 June.
Business support gaps exposed as more than half of loans rejected
More than half of business support loans to hospitality firms have been turned down, while only a quarter of operators have received hospitality grants, according to new research.
Edinburgh, Glasgow and Manchester hotels ‘well-positioned’ for recovery after coronavirus
Edinburgh, Glasgow and Manchester are among the European cities well-positioned for hotel performance recovery, based on analysis by CBRE.
Jobs particularly vulnerable to coronavirus impact in tourism hotspots
Jobs are particularly vulnerable to the impact of coronavirus in areas most dependant on hospitality and tourism, according to a thinktank, with up to one in three jobs at risk.
Pub group 16 Hospitality falls into administration
Pub group 16 Hospitality, which owns and operates four pubs across Cheshire and Anglesey, has fallen into administration.
Beer duty ‘huge blow’ to pubs and brewers after government refused to defer payment
Brewers are under further financial strain after the government rejected a blanket deferral of £750m beer duty payments, due on 25 April, for beer produced in March in a move that has been called a ‘huge blow’ to the industry.