PITTSBURGH – Aptech Computer Systems celebrates 50 years of hospitality technology leadership in 2020. “We create solutions to increase our customers’ performance and profitability. We are who we are because of the clients we have,” said Jill Wilder…
Customer Service Training Isn’t What You Think it is
Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do customer service training during the onboarding process. Once every year or so, they have some type of refresher. Good…
What a Sparkplug Teaches about Hotel Operations During a Crisis
Aside from the metaphorical meaning of the term ‘sparkplug’, let me first digress with a short story about some engine troubles I was recently having which nonetheless provides a powerful lesson for those in hospitality. Annoyingly enough, my engine…
Calling On Innovators And Entrepreneurs To Accelerate Tourism Recovery
In the face of an unprecedented challenge, the World Tourism Organization (UNWTO), with the support of the World Health Organization (WHO), calls on innovators and entrepreneurs to put forward new solutions to help the tourism sector recover from CO…
Is It Safe To Travel? Avoid It If You Can, Doctors Say
(CNN) — As coronavirus cases surge, doctors are underlining the message that sticking close to home is the best way for individuals to help slow its spread. “To ‘flatten the curve’ people should be staying home, practicing social-distancing and avoi…
The Latest On Which Airlines Are Still Flying And Why
This article from Friday pointed out that contrary to the expectations of many, there were still a huge number of flights operating around the globe. Incredibly, even as COVID-19 has shut borders and sent millions into self-isolation at home, you ca…
hospitalityTomorrow.com – Digital Conference to Unite Hospitality Sector
Bench Events (https://BenchEvents.com/), the leading organiser of conferences and forums for the hotel, aviation and restaurant sector is organising a complete live conference experience on the internet to bring together industry leaders to discuss …
The Impact of COVID-19 On Hotels Across Gateway Cities in Europe?
The world is now facing the unprecedented situation of the new Coronavirus, COVID-19, a “public health emergency of international concern and pandemic” according to the World Health Organisation. The effects, actual and projected, of COVID-19 are ev…
CIHLER/Cornell Webinar: Identifying, Understanding, and Complying with Employment Laws – Old and New in the Midst of a Pandemic
The COVID-19 crisis has affected every aspect of our personal and work lives. Both employers and employees are unsure as to their rights and obligations to each other and to themselves. As we all know, there are numerous statutes, rules, and regulat…
Hotel TV – Stop Paying & Start Growing
It’s easy in these times to make knee-jerk reactions, and sometimes, it really feels like they are the only ones you can make. Things are moving so quickly, that often there is very little choice in how we all react to situations. Here’s one of the …