It’s one thing to listen to what your customers are saying when they reach out to you directly through calls, emails, texts, or direct messages. But many customers prefer to “go social” and comment on social media, review sites, and online forums.
Influence Society Hosts Executive Breakfast with Webflow and Firmdale Hotels to Explore AI’s Impact on Hospitality
Paris, France, August 21, 2025. Influence Society will host a breakfast for hospitality executives on September 11, 2025, at Spring Place in New York City. The forum will convene executives from across the industry for a focused morning session mixing AI, digital design, and guest experience. With speakers from Webflow, Firmdale Hotels, Hotel Hugo, and a surprise speaking guest,, the AI & the Art of Hospitality event will explore how emerging technologies and digital marketing are redefining the way hotels attract, engage, and retain guests.
Reframing Data Security and Sovereignty as a Hotel Team and Guest Benefit
All it takes is one breach. Cybersecurity represents a clear and present threat for every hotel, and the topic deserves every kilobyte of attention that it gets. But this topic, and the related one of ‘Data Sovereignty’ are often framed as defensive, trepidation-filled subject matters where hotels must act now…or else…
Estonia raises national guest satisfaction by turning guest reviews into actionable insights with Reviewpro Reputation
BARCELONA, Spain, August 21, 2025 – Shiji, the global leader in hospitality technology, today announced that Visit Estonia has successfully improved national guest satisfaction by leveraging Reviewpro Reputation to unify feedback from more than 170 online review sources.
Beyond the Welcome Treat: A New Way to Greet Furry Guests
The landscape of luxury hospitality is evolving, with travelers increasingly seeking to share their experiences with their four-legged family members. Discerning guests now arrive with pets in tow, expecting the same level of welcome for their companions as they receive themselves. This has led to a creative expansion of pet amenities, moving far beyond a simple water bowl in the lobby. Today, creating a memorable stay for a pet is just as crucial as it is for the owner, fostering loyalty and generating positive buzz.
HIA Rebrand Marks a Decade of ERP Innovation in Hospitality
Glenwood, Maryland – June 17, 2025 – Hotel Investor Apps (HIA), the company behind the hospitality industry’s only purpose-built Enterprise Resource Planning (ERP) and accounting platform, announced today its official rebrand to HIA and the launch of a new website at hiasoftware.com. Timed with the company’s 10-year anniversary, the rebrand reflects HIA’s expanded vision to serve all hospitality businesses with integrated financial and operational solutions.
Customer Alliance introduces AI Insights: discover growth opportunities in guest feedback instantly
Hotels are generating more guest feedback than ever, with the number of reviews continuing to rise across platforms. Recent data from Customer Alliance shows that review volume in July 2025 was 5.4% higher than in July 2024, reflecting how quickly guest voices are multiplying and shaping the industry. This aligns with wider trends, with industry insights reporting that 97% of hotel guests consult reviews before booking, highlighting how central feedback has become in the decision-making process.
WITT and Wellness Tourism Association Announce the Core Wellness Standards for Hotels
WITT (Wellness in Travel & Tourism) and the Wellness Tourism Association (WTA) have partnered to launch the Core Wellness Standards for Hotels, a first-of-its-kind global initiative designed to help hotels integrate authentic, holistic and high-quality wellness into every guest touchpoint.
Where Viking Ships Once Sailed: Dolce by Wyndham Arrives in Aalborg
Wyndham Hotels & Resorts has opened the newly remodeled Comwell Hvide Hus Aalborg, Dolce by Wyndham, a 16-story icon overlooking the lush, historic Kildeparken.
Now Open: Gran Marbella Resort & Beach Club, Spain
Perched along the serene shores of Playa del Real de Zaragoza, one of Marbella’s most tranquil beaches, Gran Marbella Resort & Beach Club is the latest addition to the Iconic Luxury Hotels collection. Epitomising the soul of Andalusia, where time-honoured traditions meet effortless glamour and joie de vivre, the 135-key Gran Marbella Resort introduces a quietly luxurious experience to the shores of Andalusia. Designed by Goddard Littlefair, the interiors draw upon Andalusia’s Moorish legacy, where horseshoe arches, local stone masonry sit alongside zellige tilework and intricate windows. Intimate courtyards echo traditional Andalusian riads, while the earthy palette of terracotta, ochre, and sage mirrors the natural beauty of the region. Three sun-kissed swimming pools are scattered across the property, each with their own bar: one welcomes families with playful warmth, another an adults-only sanctuary. Set to become the vibrant social heart of Gran Marbella, Amu Beach Club marks the …