Author: Admin

Here’s something that might surprise you. Some of your most loyal customers may be the ones who have had problems and complaints in the past. For years, I’ve been preaching that when a customer comes to you with a problem or complaint, the goal is not only to resolve the issue, but also to restore their confidence.

In the bustling world of hospitality, true magic happens when service transcends the transactional and becomes transformational. Behind every perfectly made bed and meticulously plated dish lies an intricate dance of human connection that turns ordinary moments into lasting memories. As industry professionals know, hospitality isn’t merely about providing accommodation or serving food—it’s about orchestrating experiences that resonate long after checkout.

Accessible business travel isn’t just about equality: It’s about sustainability for the entire global business travel industry. As knowledge about accessibility expands, the gap between the needs of disabled travelers and a seamless experience are becoming more and more obvious. And modern technology is making it easier and easier to create adaptive solutions for travelers with needs outside the norm.

The bond between pets and their people is special, and your hotel can celebrate that every day. Delight your guests with our pet-inspired key cards, paired with card holders. Made from renewable plant materials and are fully biodegradable and compostable.

Located next to Walt Disney World® in Orlando, Florida, Evermore Resort is a groundbreaking vacation destination that reimagines the resort experience. Spanning over 1,000 acres, Evermore offers a mix of luxury vacation homes, flats, and villas, all centered around a 20-acre tropical beach and an 8-acre crystal-clear lagoon. With elevated amenities, curated experiences, and a strong focus on guest-centric service, Evermore combines the comfort of home with the world-class offerings of a premium resort — making it a premier destination for families, groups, and leisure travelers alike.

Tambourine, a leading provider of hospitality marketing technology and an Oracle partner, today announced Reserv by Tambourine is available on Oracle Cloud Marketplace and can be deployed on Oracle Cloud Infrastructure (OCI) and integrates with OPERA Cloud Property Management System (PMS) via the Oracle Hospitality Integration Platform (OHIP). Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.

At HITEC 2025, Hospitality Net caught up with Bernard Tan, Senior Vice President of Commercial Strategy and Technology and Chief Commercial Officer at Castle Resorts & Hotels, to hear firsthand how hotel operators are coping with the challenges of scaling technology across diverse property types.

This collaboration brings together two industry leaders to redefine how hotels, hostels, and vacation rentals optimize their distribution strategies using AI-powered capabilities.

Radisson Hotel Group proudly announces the opening of Radisson Resort Ruža Vjetrova, a premium beachfront retreat nestled on an isolated peninsula along the Adriatic coast in Dobra Voda, Montenegro. Surrounded by lush green hills and crystal-clear waters, the resort introduces a captivating blend of natural serenity, elevated comfort, and world-class service, offering guests a unique destination where the sun meets the sea.

Hyatt Hotels Corporation (the “Company”) (NYSE: H) announced today that it has entered into a definitive agreement to sell the entirety of Playa’s owned real estate portfolio, acquired from Playa on June 17, 2025, for $2.0 billion to Tortuga Resorts (“Tortuga”), a joint venture between an affiliate of KSL Capital Partners, LLC and Rodina. Hyatt can achieve up to an additional $143 million earnout if certain operating thresholds are met. The real estate transaction is expected to close before the end of 2025 and is subject to regulatory approval in Mexico and other customary closing conditions.