Individuals with intellectual and developmental disabilities can fill needed jobs in the hotel industry when provided support and resources from businesses, according to new research by a team of faculty and doctoral students in the Penn State School of Hospitality Management.
Redefining hospitality technology: RMS unveils new brand identity
RMS, a global leader in hospitality technology for hotels, motels, serviced apartments, outdoor lodging, and short-term rentals, has unveiled a bold new brand identity.
Influence Society Releases Q3 Edition of Societies – The Industry-Leading Quarterly Tracking Hospitality Trends
Influence Society announces the publication of Societies Quarterly for Q3 2025, its essential guide spotlighting the trends, inspirations, and innovations shaping the hospitality sector from July through September 2025. This report is designed for hospitality brands seeking clarity and competitive advantage as the industry accelerates into a new era defined by luxury, design, technology, and artificial intelligence. Societies offers a curated perspective on the cultural and operational shifts that are setting new benchmarks for extraordinary hotel experiences.
Kiosk.eu: Transforming the Hotel Experience with Smart Self-Service KIOSK Solutions
In the modern hotel industry, speed, convenience, and personalization define exceptional guest experiences. KIOSK delivers advanced Self-Service KIOSK and POS (Point-of-Sale) solutions that help hotels streamline operations, reduce pressure on staff, and impress guests—from check-in to check-out.
Hospitality in the Baltics: Independent Hotel vs Chain Hotel
Comprising Estonia, Latvia and Lithuania – conveniently listed in alphabetical order from north to south – the Baltic region is a captivating corner of Northern Europe to the east of the Baltic Sea, where medieval towns, pristine coastlines and vibrant cultural scenes converge.
Oasis boosts hotel room rates in Cardiff and Manchester
The Oasis Live ’25 tour led to significant gains in average daily rate (ADR) and revenue per available room (RevPAR) in Cardiff and Manchester, according to preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets.
Fairmont Hotels & Resorts Gives Dog Owners & Their Pups Something To Celebrate This International Dog Day
Fairmont Hotels & Resorts, part of world-leading hospitality group Accor, invites guests to celebrate International Dog Day on August 26, with heartwarming stays that go beyond just “pet friendly”, which ‘Make Special Happen’ for all of its guests. While Fairmont embraces this special holiday with a series of paw-fect offerings, Fairmont’s global hotels and resorts continue to offer top-tier service and dog pampering all year round across its iconic destinations globally.
Scandic Strengthens Presence in Norway – New Franchise Hotel in Florø
On December 1, 2025, the Comfort Hotel Victoria in downtown Florø will change its name to Scandic Victoria Florø. The Helle family, which currently owns the hotel, will continue to operate under the Scandic brand according to a franchise agreement. The hotel will be Scandic’s 19th franchise hotel – an important part of the company’s long-term growth strategy.
HVS Europe Hotel Transactions Bulletin – Week Ending 25 July 2025
Blue Coast Capital acquires Courtyard Munich City Centre from Union Investment
Deanonymize Your Guests to Improve Guest Hospitality Experiences
As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.” My regular readers may recall that this is a topic previously addressed here in my monthly column. In short, “guest service excellence” is more demonstrative, requiring the use of hospitality communications essentials like those espoused by hotel ratings services such as Forbes and AAA. “Hospitality,” on the other hand, is more of a philosophy for our work-life culture, or as true hospitality superstars know, it’s really a philosophy for living daily.

