Ask yourself if you are willing to shift your mood into neutral so you can better understand customer needs? Remember, your customer (your guest), has their own issues to deal with and is put off when your mood is less than happy, welcoming and appr…
An Insight Into the State of Luxury Branding Today
The concept of what makes a luxury brand an attractive option worth buying into is undergoing a massive mind shift. This is especially true for the future luxury consumers, often referred to as the Millennials and Gen Z, or even more precisely HENRY…
Statement from Wyndham Hotels & Resorts: COVID-19 Business Update
The COVID-19 pandemic has essentially stopped most travel, and accordingly, we’ve been forced to make incredibly difficult decisions that affect our entire Wyndham family. These include job eliminations, salary reductions and reduced-hour work weeks…
How to manage the COVID-19 impact – Tips & Recommendations from 10 Hotel Industry Experts (Part 2)
Visit the Coronavirus special coverage for a live stream of relevant news to insights, market reports, opinions, webinars and more. Click here to visit part 1 of this How to… 1. Covid-19: How The Hospitality Industry Can Find A Way Through — By Ga…
Hotel Sales Teams: Two Sales Tasks You Can Do This Week To Get Ready For The Rebound
For most hotels in North America, the sales team is entering week three of the Covid19 disruption. The first week or so was just crazy, as salespeople from all market segments endured a frantic wave of cancelations and postponements. Just as that wa…
How to Lead a Team During Periods of Crisis and Uncertainty
There’s always a given amount of uncertainty leaders have to deal with on any given day, month, or year. However, these levels of uncertainty are being pushed higher than ever due to the impacts of our current health crisis. During times of stress, …
5 Tips for Marketers Today
HSMAI’s Marketing Advisory Board (MAB) met on a call March 19 to discuss how hospitality marketing professional are handling the impacts from the coronavirus now that budgets are being reduced and many people have been laid off or furloughed. Here a…
What Key Indicators Are Hotel Management Company CROs Tracking?
When it comes to determining the full scope of the coronavirus effect, hotel management companies are monitoring specific key indicators, as the three dozen participants in HSMAI’s HMC Chief Revenue Officer Virtual Roundtable — presented online on M…
LEVA Hotels & Resorts Ploughs Ahead with Expansion Plans in GCC, Africa and Europe
LEVA Hotels & Resorts has pledged its support to the hospitality industry by continuing expansion across the GCC, Africa and Europe. The group has recently signed management agreements for two new beautiful hotels in Muscat and a stunning property i…
Flexibility With Accountability – How to transition quickly and seamlessly to working from home
Whilst we have seen more and more businesses and organizations embrace flexible work arrangements and explore virtual collaboration models over the past few years, the current unprecedented situation is not a transition that employers were able to t…