Reducing friction is all about creating an easier experience for the customer. In my book, The Convenience Revolution, I identify six ways to create convenience. The first, reducing friction, is tied to all five other principles. And, all of them fo…
Global Hotel Profit Performance Divides in New Year
Turning the page doesn’t always assure a better result. After the worst performing year on record, the hotel industry was ready for 2021, but resigned to the fact that a new year doesn’t mean things automatically get better. The harsh reality is a g…
Viceroy Hotel Group Chooses Travel Outlook to Optimize Voice Channel
SANTA FE, NEW MEXICO – Travel Outlook Premium Hotel Call Center is expanding its alliance with Viceroy Hotels & Resorts, which offers personalized management of incoming voice calls for all 13 properties in the current Viceroy portfolio. Opening ear…
Ghost Kitchens and Their Role in The Future of the Hospitality Industry
Ghost kitchens is one of the break-out trends facilitated by this pandemic and is now a part of the new wave of delivery-only restaurants. According to data from Euromonitor, this new industry could be worth $1 trillion within ten years. Essentially…
Introducing The Set Collection
LONDON – The Set Hotels has been capturing the hearts and minds of guests since the Conservatorium in Amsterdam first opened its doors in 2011. By 2018, it had grown to three iconic European hotels with the addition of Café Royal in London and the L…
Global hiring a mixed bag in 2021 after the highs and lows of 2020, finds GlobalData
Global hiring activity witnessed a momentous 2020 with significant changes throughout the year. The pharma and retail sectors saw pronounced hiring, and the active job index for these industries surpassed pre-COVID-19 levels in 2021 – notably with a…
Are Your Employees Ready To Travel?
For most of us it has been an age since we hopped on a plane to go to a meeting. It’s still hard to fathom that a whole year has passed since the COVID pandemic hit us. Local restrictions, health and safety, and quarantine measures are not making it…
Radisson Hotel Group Builds On Successful 2020 Signings
Brussels – Radisson Hotel Group looks ahead to 2021 with 30 planned hotel openings or 5,000 rooms across EMEA, building on the Group’s 40+ signings announced in 2020. The Group’s 2020 expansion included the introduction of the Radisson Individuals b…
Financial Leadership in the Hospitality Industry – By Guest Author – Amber Habing
This post will tell you about financial leadership in the hospitality industry. It is a summation of information from her research thesis at the Hotel Management School of Maastricht in The Netherlands. The aim of this research is to provide hotelie…
Kempinski Hotels Embarks On The Expansion Of Its Wellness And Wellbeing Strategy
Geneva – To better anticipate the increasing needs of its customers for wellness offering and to provide its guests with an expanded suite of high-end wellness and wellbeing services, Kempinski Hotels today announces that it has completed the acquis…