Put Some Fun Into Serious Business

The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. He gave a great exam…

The Impacts of COVID-19 on the Global Wine Industry

Since the beginning of the spread of the virus, all industries worldwide have been heavily affected. It has consequently left its impact on the wine market which has started to deteriorate at the announcement of the cancellation of some major local,…

Back to Business as Usual?

Lately, I have read so many articles on what to do when this is all over. They offer suggestions on what to do now to prepare for when the business comes back. At a certain point in an extraordinary event such as COVID-19, we need to change our focu…