The travel industry has spent the last decade fighting the “Price Parity” war. Airlines fought Online Travel Agencies (OTAs), hotels fought wholesalers, and everyone fought Google.
Hotels Save 500+ Hours Annually With Modern PMS Platforms, According to the HotelTechReport 2026 PMS Impact Study
New data from the HotelTechReport 2026 PMS Impact Study reveals a striking operational shift: modern property management systems (PMS) now save many hotels more than 500 hours of labor every year, transforming the hotel management software from a back-office tool into one of the most strategic systems in hospitality.
GCSTIMES Eco Slippers, A Sustainable Touch for the Holiday Season
With 10 more days remaining until Christmas, hotels and resorts worldwide are entering one of the most dynamic periods of the year. Lobbies are being transformed into festive showcases, seasonal amenities are being refreshed, and teams are fine-tuning every detail to meet the expectations of holiday travelers seeking warmth, joy, and elevated guest experiences.
On-Site Training: Always a Smart Option
Remote learning has become a practical and reliable tool, teaching us anything from how to make a bed to how to organize a closet, all with a few keystrokes or clicks. While remote training offers convenience and flexibility, properties are rediscovering the unmatched value of in-person, onsite training where personalization and hands-on practice support exceptional guest service.
Serious about reducing marketing costs in 2026? Start here.
If controlling expenses is a priority for 2026, there are several high-impact ways Tambourine customers can immediately reduce marketing and distribution costs—without sacrificing performance.
2026: The Year Hotels Must Embrace AI or Fall Behind, Says Mews Report
The 2026 Hospitality Industry Outlook report by Mews highlights critical transformations expected in the hotel industry. It emphasizes the need for hotels to prepare for AI-driven operations and guest services.
The smarter way to hire staff: rethinking hotel recruitment
Talent shortages remain widespread throughout hospitality. The competition for dependable, motivated staff is fierce. Hotel owners, general managers and HR teams are still navigating the fallout of a post-Covid labor market shaped by economic pressure, shifting expectations and reduced mobility in key regions.
Canary and Wyndham Roll Out AI Voice Globally
SAN FRANCISCO, CA (December 10, 2025) — Canary Technologies, the award-winning leader in hotel guest management technology, has announced a global roll out of AI Voice technology with Wyndham Hotels & Resorts, the world’s largest hotel franchisor. Thousands of Wyndham franchisees around the world will now take advantage of Canary’s AI Voice technology.
European Hotels Destination Index
Europe’s hotel sector is propelled by sustained travel growth during a period when supply growth is projected to be well below the historical average. This is capturing the attention of a wider cohort of global real estate investors. In this context, market participants are turning increasingly to data-driven approaches to identify the most promising investment opportunities.
AI’s Ridiculous Response to a Ridiculous Question
As I write this article, I’m at the CX Malaysia conference, where I was the opening speaker, watching Dr. Shreekant Vijaykar of COPC Inc., one of the other speakers, talk about AI and how you can’t always trust its responses.