ItÕs the age of digitalization. Google has become the first place people look for answers to their questions. Everyone reads reviews. A companyÕs reputation is nowadays often judged purely by its online presence. ThereÕs hardly anything you canÕt buy online, and travel is no exception.
On-demand Webinar: Email Marketing Tactics for a Successful Holiday Season
Get ready to jingle all the way to increased revenue with our comprehensive webinar, designed to help you shine bright during the holiday sales rush!
From Start To Finish: Unleashing The Power Of Hospitality Technology For Engaging Guest Journeys
In this article, we will explore the five different stages of the guest journey and shed light on which associated technology can help to meet a variety of hotelierÕs goals along the guest journey.
Using AI-equipped Service Robots: the Customer Point of View
Artificial Intelligence has been widely adopted across various industries, bringing transformative benefits and driving innovation in business operations. However, from the point of view of customers, the advantages of service robots equipped with generative AI come with caveats.
How Can You Anticipate Your GuestÕs Needs? 5 Insights For Unforgettable Stays
Discover top tips for anticipating guestsÕ needs and ensure a stay that exceeds expectations. Improve satisfaction and loyalty in your hospitality service.
The Tricky World of Metasearch: Trivago’s Balancing Act
The under-pressure metasearch has been trying out a new way of displaying its search results, which could obscure direct hotel prices.
What Are Travelers Looking for in a Hotel? Insights into Modern Guest Expectations
In an era of personalized experiences, understanding what travelers seek in a hotel has never been more critical. Check key things that matter most for your guests, from pre-stay to post-stay.
Downloadable Guide: The Ultimate Guide to Metasearch for Hotels
Discover how to harness the power of metasearch with our comprehensive guide, designed to elevate your hotelÕs visibility and drive direct bookings.
Harnessing the Power of Technology and Data: Elevating the Traveler Experience in Hospitality
From optimizing interactions at every touchpoint to personalizing service delivery, there are many ways in which embracing technology and data can drive operational excellence and traveler satisfaction.
Why Smart Hospitality Companies Are Accelerating CapEx Digital Transformation
Historically, hospitality professionals have viewed procurement as a cost centre. But now, after years of social, economic, and political upheaval, procurement is evolving into a strategic function that helps hospitality organisations realise their broader business goals.