Category: Recent News

Generation Z is known for embracing their independence and having a thirst for travel. https://www.studentuniverse.com/” target=”_blank” rel=”noopener”>StudentUniverse, a https://www.flightcentre.com/” target=”_blank” rel=”noopener”>Flight Centre Travel Group company and the world’s largest student and youth travel marketplace, investigated the thoughts and behaviors of women within this age group, specifically toward solo travel, as the number of females venturing on their own continues to rise.

(Palo Alto, Calif.) Revinate, a global leader in hospitality technology, has achieved the Amazon Web Services (AWS) Travel and Hospitality Competency status. This certification validates Revinate’s commitment to transform the hospitality industry with its data platform and guest communication solutions.

Selina Hospitality PLC (“Selina” or the “Company”), (NASDAQ: SLNA), a leading lifestyle and experiential hospitality company catering to millennial and Gen Z travelers, today provides a business update regarding fundraising and liability management efforts, particularly relating to the Company’s $147.5 million principal amount of 6.00% convertible senior notes due 2026 (the “2026 Notes”), as announced via a Report on Form 6-K filed with the U.S. Securities and Exchange Commission on December 1, 2023 (the “6-K”).

Tech-driven, design-led serviced apartment brand Bob W continues its rapid expansion across Europe with the opening of its first property in Denmark.

FLYR, the AI-powered platform for travel technology, today announced that BWH Hotels Scandinavia, a leading global hospitality network that includes Best Western Hotels & Resorts (BWHR), Worldhotels, and Sure Hotels, has selected FLYR for Hospitality as its preferred Revenue Management System (RMS). This strategic decision will strengthen BWH Hotels’ centralized revenue management capabilities for its 56 properties across Scandinavia and enable it to grow at a more rapid pace.

The International Society of Hospitality Consultants (ISHC) inducted thirty-five new members in its 2024 membership class and elected new leadership to serve on the Board of Directors.

Belmond, a visionary leader in luxury travel, has outlined the blueprint for what it expects to be a “year of transformation” in 2024. Marking the close of 2023 with the acquisition of a 17th century estate in Mexico, the brand is announcing plans for 2024 that include the selective expansion and enhancement of its portfolio with heightened focus on train travel, the development of new exceptional experiences and a deeper focus on its environmental and social responsibility.

This case study explores the success Kora Living had implementing HiJiffy’s Guest Communications Hub across their entire guest journey, from pre-booking to arrival and all the way to departure. They achieved fantastic results by combining their focus on the exceptional guest experience with openness and confidence in embracing automation powered by conversational AI.

Curate Executive Insight Forum is an exclusive benefit of HSMAI Organizational Members – to get together with other executives, collaborate and learn about the most pressing topics in our industry. In early November in Long Beach, CA, over 70 industry leaders gathered for Curate 2023 on Demystifying AI, a topic increasingly central to our industry’s future. In this newsletter, we want to share some of the take aways from the mind-bending day of Curate for all Organizational Members who receive Executive Insights.

The first time I heard the term cost center was about a year into my time working as a Reservations Agent. I remember feeling slightly offended. I had always considered working in a Reservations department (now more widely referred to as contact centers) to generate revenue rather than leeching funds. To hear a term that made it sound as if we (collectively, in contact centers around the world) added no value to a company was jarring.