Author: Admin

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Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams

A guest walks up to the front desk. The receptionist glances at the screen and already knows the guest prefers feather pillows, skipped housekeeping during their last three stays, and charged over $600 in spa and F&B services the last time they were here. Housekeeping’s mobile device pings with an early arrival request. Meanwhile, the marketing team receives a real-time trigger to offer the guest a spa voucher tailored to their usual treatment. All of this happens without a single email, phone call, or Slack message.
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Virtuoso Challenges Misperceptions to Reveal the U.S. as a Top Destination, Travellers Seek Out Advisors for Safety, Boomers Lead the Charge against Overtourism and Wander Women Assert Their Influence

Virtuoso, the leading global network specializing in luxury and experiential travel, has drawn upon its extensive network of travel agencies and advisors, preferred partners and high-net-worth/ultra-high-net-worth clientele to determine what’s new and next in luxury travel. The latest findings offer a clear view into what’s driving the industry in 2025 and what to expect through the rest of the year and beyond. Revealed during the 37th annual Virtuoso Travel Week in Las Vegas – revered as “the Fashion Week of Luxury Travel” – Virtuoso based its findings on its data warehouse of (US) $90 billion in transactions and an ongoing series of advisor and consumer surveys.
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Hotel and Meetings Sourcing Enters a New Era with RFPs Driving Value Beyond Cost Savings

As the business travel landscape continues to evolve, corporate travel managers are rethinking how they source hotels and meeting venues via their request for proposal (RFP) processes – shifting from ad hoc negotiations to more strategic, value-driven approaches for their companies and travelers. While a focus on reducing costs remains, many now also want to maximize satisfaction, manage risk and reduce carbon emissions.
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Sonesta Hotels Selects Stayntouch as a Preferred PMS Partner to Support Franchise Expansion with Modern Cloud Platform

Stayntouch, a global leader in cloud hotel property management systems (PMS), has been selected as a preferred PMS provider by Sonesta International Hotels Corporation. Sonesta operates more than 1,100 properties and over 100,000 rooms across 13 brands on three continents. The company chose Stayntouch to deliver a flexible, scalable PMS solution that supports rapid franchise growth, streamlines operations, and enhances the guest experience.
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Lisbon Meets Andaz: Bold, Local, and Ready to Rock

Andaz Lisbon is proud to announce the upcoming opening of the brand’s first property in Portugal, Europe, set to welcome guests in Q4 2025. Discreetly leading the launch of this iconic property, nestled on Rua do Comércio, just steps away from Lisbon’s most emblematic landmarks, including the majestic Rua Augusta Arch and the historic Praça do Comércio, Cajetan Araujo has been carefully curating every luxury detail, with his dream team. Together, they will shape a vibrant and immersive experience that reflects Lisbon’s rich cultural heritage and artistic spirit, welcoming both locals and global travelers alike.
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The four leading AI chatbots for hotels

One of the biggest changes in guest behavior is the expectation around hotel communication. In an always-on digital world, travelers expect to be able to message properties at any time of day, and to get considered responses quickly and in their own language.