Author: Admin

Over the past several years, H&LA has seen increased interest from hotel owners, operators, and developers seeking ways to maximize the value of underutilized areas within their properties. As competition intensifies and guest expectations evolve, hotels recognize that unused or inefficient spaces represent an opportunity to enhance the guest experience, improve operational flow, and generate incremental revenue.

In hotel groups and event sales, timing is everything. The moment a lead comes in, whether from a meeting planner’s RFP, a trade show connection, or a casual inquiry, the clock starts ticking. The speed, accuracy, and professionalism of the initial response can make the difference between securing the booking or losing it to a competitor.

A few years ago, the best hotel salespeople had one superpower: they could read their guests.

HITEC is the largest hospitality technology show in the world. I began attending the show when I was an undergraduate student majoring in hospitality. The size and scope of the HITEC show, with more than 6,000 annual attendees, was impressive. Perhaps my favorite piece of the show was Guestroom 20x.

Forget the boring plastic rectangle. You know the one, it gets lost in a pocket and feels disposable. Your guests, the ones paying a premium for an unforgettable stay, deserve more than a forgettable access tool. We heard the whispers from the world’s most luxurious hospitality providers, and we’re answering with something that doesn’t just open doors, it starts conversations: our Black Wood Key Cards.

Most guests don’t book on their first interaction. They explore your website, fill out a form, or call the reservations team — then vanish. For many hotels, that’s the end of the conversation. But for hospitality leaders, it’s just the beginning.

Cloudbeds, the intelligent unified platform powering hotel growth, and Duetto, the industry’s leading provider of revenue and profit software, have released their first-ever Hotel Market Pulse report, providing performance and profitability analysis for hoteliers worldwide based on the data managed by both companies.

Hoteliers have mastered the art of direct bookings; sophisticated marketing automation, optimized booking engines, and data-driven website design have helped shift share away from OTAs and reclaim control over the guest relationship.

Running a hotel involves more than providing excellent service. Behind every guest experience lies a complex system of inspections, certifications, and safety checks that must remain up to date.

Europe’s tourism sector continued to perform strongly over the summer months, as travellers embraced cross-border experiences despite higher costs and record heatwaves. According to the European Travel Commission’s latest quarterly report, year-to-date international arrivals to Europe rose 3% year-on-year, while overnight arrivals increased by 2.7%.