In this week’s episode of Hotel Moment, Steven Rubin, CEO of Collared Martin Hospitality, joins Revinate CMO Karen Stephens, with the answer on how to keep the soul of hospitality alive. And it’s simply one phone call at a time.
Preferred Hotels & Resorts Welcomes 14 New Members
Preferred Hotels & Resorts, the world’s largest independent hotel brand, is pleased to announce the addition of 14 new member properties to its global portfolio between July 1 and September 30, 2025. To celebrate, I Prefer Hotel Rewards members can earn 2,500 bonus points on eligible stays at any of these participating locations for a limited time. Ranging from a recently transformed beachfront resort on Spain’s famous Costa del Sol to a cultural playground designed for music lovers in the heart of Stockholm, each of these distinctive and independent properties invite travelers to immerse in some of the world’s most extraordinary destinations. Highlights include:
Opening 1st May 2026, Zannier Bendor Brings a New Chapter to Île de Bendor in the South of France
Zannier Bendor, one of Europe’s most highly anticipated openings, is set to debut on the private French island of Île de Bendor in spring 2026, after five years of transformation. With bookings now live, Zannier Hotels has appointed Emmanuel Blanchemanche as General Manager and renowned chef Lionel Levy as Executive Chef, as the project unveils expansive dining and wellbeing programming in a combined effort of Société Paul Ricard and Zannier Hotels to restore the isle’s legacy as a convivial gathering place steeped in old-world glamour. The Ricard family, guardians of Paul Ricard’s vision, joins forces with the excellence of Zannier Hotels to write this new chapter.
From chatbots to workflows: how AI is finally solving hospitality’s biggest operational headaches
In the latest episode of Matt Talks, Mews CEO Matt Welle spoke with Jason Noronha, co-founder of D3x – an AI company built by hoteliers, for hoteliers. What began as a solution to a single operational pain point has evolved into a technology that promises to change how hotels operate.
Unlimited Content, Unlimited Boredom?
There’s something paradoxical about our times. We are entering an era of unlimited content. AI is generating articles, videos, music, animations (Sora and others are opening up new visual glut/slop – let’s just call it streams). But despite this tidal wave of creativity, we’re seeing a steady rise in boredom. [link]
HotelRunner Launches Ruby: The Embedded and Autonomous Finance Infrastructure for Travel
Unlike generic fintechs retrofitted for tourism, HotelRunner Ruby is travel-native: unifying bookings, payments, and compliance in real time. Alongside tackling long-standing settlement delays and frictions, Ruby delivers faster, more transparent, and regulation-ready payment flows, reshaping the financial backbone of global travel commerce. More than settlement, this is just the beginning of a roadmap transforming how global travel moves money.
d&b adds a touch of gold for The Savoy’s Beaufort Bar
When London’s exclusive Savoy Hotel came to upgrade the sound in one of its most popular leisure destinations, the Beaufort Bar, d&b audiotechnik provided a custom 24 carat gold leaf finish, combining a unique accent of luxury with the signature sound quality that lifts this stylish space . . .
KING’s Hotels improve guest communications with HiJiffy reaching 91% WhatsApp automation
In the hotel industry, responding to guest enquiries quickly and accurately is key. At the same time, many operators struggle with freeing their teams from repetitive tasks. This was the exact challenge KING’s Hotels in Munich wanted to solve: giving staff more time for quality guest interactions and driving more direct bookings.
AI Buzzwords Decoded (for Hoteliers Who Just Want to Know What the Heck Is Going On)
If you’ve been anywhere near LinkedIn lately (including my profile), you’ve probably been hit by an alphabet soup of acronyms: AI, GenAI, AEO, GEO, MCP, A2A, and maybe even a mysterious “agentic something”.
FHS World toasts excellence, innovation and achievement with FHS Awards
Dubai, UAE. 30 October 2025. FHS World 2025 honoured leading luminaries shaping the future of the Middle East’s hospitality and tourism sector with four FHS Awards to celebrate the best of the best in the industry.

