Author: Admin

How would you like to know what made a customer angry or sad, leading them to leave a negative review? You might say, “I’ll just ask them,” and that’s a great answer. Direct feedback is a gift. But maybe there’s another way.

As it celebrates its 50th year, the United Nations specialized agency is reaffirming its founding vision of tourism for peace and security whilst also looking ahead to a more resilient and inclusive sector underscored by investments and innovation. At Messe Berlin, a UN Tourism Affiliate Member, UN Tourism again served as the bridge between public and private leaders and for the first time hosted a high-level summit featuring Ministers of Tourism from 23 countries.

Climate change is driving the world’s agenda. Business leaders everywhere are wrestling with how to respond to rising public and political pressure and align their systems and operations with the goals of the Paris Climate Agreement, established to keep global warming below 2°C and ideally 1.5°C. None more so than for hotels, that means implementing sustainable hospitality strategies to reduce their emissions by 90 percent by 2050.

BCD Travel’s Cities & Trends U.S. ranking highlights the top cities, states, routes, and booking habits of the year from BCD client’s U.S. business travelers. The findings based on BCD flight and car rental data from 2024 shows business hotspots and reveals growing markets and traveler behavior insights.

The hospitality industry has always been synonymous with luxury, comfort, and convenience. However, as the global community becomes increasingly aware of environmental challenges, the sector faces the pressing need to balance guest satisfaction with sustainability. Green practices in hospitality not only address environmental concerns but also appeal to the growing number of eco-conscious travelers who prioritize sustainable choices. Let’s delve into the significance of green initiatives in hospitality, the strategies being employed, and the long-term benefits for businesses, communities, and the planet.

In this week’s episode of the Hotel Moment podcast, Agnelo Fernandes, CEO of Cote Hospitality, joins Revinate CMO Karen Stephens with a workplace philosophy that encourages hoteliers to identify which aspects of their business foster efficiency and which hold their business back.

The hotel tech landscape is changing, with more ’All-in-One’ platforms promising simplicity. However, these often trade depth for breadth, limiting flexibility and innovation. So, how should hotels decide between an All-in-One platform and Best-in-Class solutions?

Hospitality Net’s Simone Puorto caught up with Willy Legrand, Professor at IU International University of Applied Sciences, Germany, during our time at ITB Berlin, where sustainability was a hot topic. Willy is a well-known expert in the field and has played a big role in shaping the conversation around sustainable hospitality.