Author: Admin

First Hospitality, a national hotel operating and development company, kicked off 2025 celebrating its 3,500+ associates and 40th anniversary at the company’s annual First Honors Awards Gala that took place in February 5-6 at the voco Chicago Downtown. In attendance was general managers and directors of sales from every property within the portfolio, the First Hospitality corporate team of associates, our valued hotel owners and asset managers, and brand partners including Hilton, Marriott, Hyatt and IHG.

With the rise of immersive technologies such as augmented reality and mixed reality, globe-trotting, skydiving, wine-tasting and many more exhilarating tourism activities can now be enjoyed from the comfort of one’s own home. We are living in the era of the metaverse – the seamless convergence of the real and virtual worlds. This trend heralds an upcoming transformation in tourism management and marketing, according to Professor Daniel Leung and Professor Michael Lin of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University, working with a co-author. The researchers offer a vision of how the metaverse could reshape the tourism experience, highlighting both exciting opportunities for the sector and significant challenges ahead.

The guests staying at your hotel expect exceptional service, comfort, and a high sense of security. Ensuring the safety of all your hotel’s guests must be of utmost importance, which means it is imperative to do regular assessments of ways to improve security measures. Maximizing your hotel’s safety will safeguard your guests’ wellbeing, protect valuable property, and maintain your establishment’s reputation.

Marketing, at its core, is about making people want something. It’s about shaping perceptions so that customers actively seek out a product or service. Yet, time and time again, when diving into product research or company data, the first thing people highlight is what’s wrong—the market conditions, the competition, the regulatory challenges, the inclusion concerns. Important discussions, sure. But they don’t sell.

Let’s be honest, the current influencer marketing model for hotels often feels like a race to the bottom. Hotels are bombarded with requests for free stays, often from “influencers” with questionable engagement and a focus on their own personal brand, rather than the hotel’s story. Meanwhile, genuine storytellers and content creators who could truly showcase a hotel’s unique offerings are often overlooked. Something needs to change.

innQuest, a global leader in hospitality management software, is thrilled to announce its participation in the upcoming Ocean City Maryland Hotel, Motel, Restaurant Association Tradeshow. The event, one of the most significant gatherings for the Mid-Atlantic hospitality industry, will take place in Ocean City, Maryland, bringing together hotel operators, service providers, and industry professionals.

MGM Resorts International has completed the deployment of the next generation Amadeus Central Reservation System (ACRS) across MGM Resorts’ North American hotels, including Las Vegas and regional hotels. The cloud based ACRS offers advanced distribution capabilities enabling MGM Resorts to efficiently connect with its branded and third-party distribution channels.

Andersen is redefining the professional services landscape with the launch of Andersen Consulting, a global consulting practice that integrates innovative business strategy, digital transformation, and AI-driven technology solutions with Andersen Global’s world-class tax, legal, valuation, and global mobility expertise. Andersen’s conflict-free approach provides an independent alternative to traditional consulting models by putting a client–first commitment at the heart of our success.

The Circus Hotel faced several challenges in managing its sales distribution. The first issue stemmed from working with a previous partner who duplicated their website to create campaigns, which made it difficult to maintain effective control over channel management. This lack of transparency caused significant challenges for both customers and employees.

The Q4 2024 Global Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE) reveals that the global hotel construction pipeline continues its upward trajectory, reaching a new all-time high project count with 15,820 projects/2,438,189 rooms, a 4% increase in projects and a 3% increase in rooms year-over-year (YOY).