Author: Admin

Content marketing includes content and descriptions about the property, its amenities, services, calendar of events, destination, activities and attractions that are being delivered to targeted audiences through various communication and media channels. Typically, content marketing does not explicitly promote a price or discount, but is intended to stimulate interest in the hotel products and services.

The hotel business is perhaps the second oldest business in the world. I read that somewhere long ago, and it stuck. The kind of live-in arrangements described in this article are not about that but, rather, what our industry provided in the past to its senior leaders and managers. Some of what you’re about to read I experienced first hand and some of it was passed on down to me through stories and folklore. After all we only have our yarns and parables to share and once they’re gone, they’re no longer part of our culture. Here is my shot at preserving some of that. I also want to mention that I am in no way complaining or pointing out supposed abuse of power or privilege, it’s just the opposite – I’m celebrating our past.

As we enter 2025, I’m reminded that change remains our only constant. From AI integration to distribution challenges and talent gaps, trends are emerging. Based on insights from HSMAI’s Executive Roundtables and Advisory Boards, here are 11 trends that hospitality commercial leaders should watch in 2025.

Customer demands have pushed the F&B industry to extremes, with expectations for immersive experiences, environmental consciousness, and hyper-personalized services. Meanwhile, rising inflation, labour shortages, and skyrocketing energy costs challenge restaurants to balance evolving customer needs while maintaining high margins.

Dubai, UAE – February 17, 2025 – Shiji, a global leader in innovative hospitality technology solutions, is proud to announce that Jannah Hotels & Resorts, a luxury hotel group renowned for its commitment to affordable luxury in the Halal segment, has successfully adopted Shiji PMS- Shiji Enterprise Platform. This collaboration marks a significant milestone in Jannah Hotels & Resorts’ digital transformation journey, empowering the group to enhance operational efficiency, sustainability, and guest satisfaction.

Expedia Group has once again awarded HotelRunner its prestigious Preferred Connectivity Partner status for 2025, marking the 5th consecutive year HotelRunner has earned this distinction.

Recurring revenue is critical for businesses, including in the hospitality and wellness industries, as it provides financial stability, predictability, and long-term growth. Unlike one-time transactions, recurring revenue models, like memberships, subscriptions, and prepaid service packages, create a steady cash flow, allowing businesses to plan investments, manage expenses, and navigate market volatility with greater confidence. They also foster customer loyalty by encouraging repeat engagement and deepening brand relationships. It’s been said many times that repeat customers spend significantly more than new ones, and make up great portions of revenue contributions.

In the week ending 8 February 2025, U.S. hotel industry revenue per available room (RevPAR) decreased if you factor Super Bowl comparisons.

RIU Hotels & Resorts is continuing to make progress in the generational handover that began with the retirement of Carmen Riu in July 2024. Luis Riu, who is the company’s sole CEO since last summer, has decided to embark on a new phase of this process in order to engage the fourth generation of the Riu family in the company’s operations and commercial areas. These changes are the result of a long training process and fit the skills and characteristics of each family member. The ultimate aim is to strengthen the company’s leadership positions and maintain the balance and understanding between the family and the professional executives. This has been a feature of the company during its 70-year history.

Dorint, one of the largest and most well-established German hotel companies in DACH, has partnered with IDeaS, a SAS company and world leader in hospitality revenue management software and services, to bolster its revenue management strategy.