Author: Admin

When I stepped into my role as Executive Chef at Hilton Anaheim, it coincided with the largest renovation in the hotel’s 40-year history. But this wasn’t just a chance to update dining spaces or reimagine menus; it was a rare opportunity to fundamentally rethink how hotel food and beverage can engage today’s guests, drive revenue, and foster long-term loyalty.

As online bookings increase, the number of reservations inquiry calls decreases over time. Yet when you spend time at a busy front desk or in the reservations office, the calls continue to ring. Why? Many of those who book online still call the hotel directly to reconfirm their booking, especially if they originally booked at a third-party OTA website. Inbound reconfirmation calls occur more frequently at upscale hotels and destination resorts, where travelers are typically celebrating special occasions, traveling with large parties, and/or flying to their destinations. However, they also happen surprisingly often at all hotel types, including focused service.

As online bookings increase, the number of reservations inquiry calls decreases over time. Yet when you spend time at a busy front desk or in the reservations office, the calls continue to ring. Why? Many of those who book online still call the hotel directly to reconfirm their booking, especially if they originally booked at a third-party OTA website. Inbound reconfirmation calls occur more frequently at upscale hotels and destination resorts, where travelers are typically celebrating special occasions, traveling with large parties, and/or flying to their destinations. However, they also happen surprisingly often at all hotel types, including focused service.

My best sales person quits. Not for more money. Not for a promotion. Not even for a competitor.

My best sales person quits. Not for more money. Not for a promotion. Not even for a competitor.

2025 marked a turning point for venue planning.

GCSTIMES eco-crafted pen collection is designed for hotels and resorts seeking simple, thoughtful, and sustainable guest amenities.

When it comes to hotel websites, the home page hero image isn’t just decoration—it’s prime real estate. It’s the very first thing visitors see, and in most cases, it’s the most-clicked visual and call-to-action on the site. Homepage hero images are the single most seen image on your hotel website, making it the most impactful placement for promotional messaging. Simply put: if you want to grab attention and drive action, this is the spot.

This December, Maisons et Hôtels Sibuet is delighted to announce the reopening of Lodge Park, unveiling a thoughtfully reimagined chapter for one of Megève’s most storied addresses, following a year-long transformation. At the heart of this renewal lies the debut of the Longevity Spa, the first of its kind in the region, dedicated to deep restoration and vitality. Evolving from 49 guest bedrooms into 28 sumptuous suites and rooms, this new era for Lodge Park marks a deliberate refinement that enhances privacy, intimacy and the art of alpine living.

Greenville based Windsor Aughtry Company, announces the completion of $5 million in renovations across two of its hotel properties: SpringHill Suites by Marriott Roanoke in Virginia and Hampton Inn & Suites Baton Rouge Downtown in Louisiana. The projects were completed in partnership with longtime management company partner Hospitality America. This is the first SpringHill Suites by Marriott hotel in the Hospitality America portfolio, and it’s fourth Marriott brand.