Having worked in the hotel business for over four decades, I know most people think the numbers are the “hard” part of hospitality. There’s a common belief that the financials are best left to professionals who can sort out the complex interplay between the different departments of a hotel. It’s just too challenging and complicated for anyone who didn’t go to accounting school.This idea is just a myth—one you can bust wide open with this Podcast Series. I have used Notebook LM to read my writings and magically turn them into a discussion – Just For You!
How to Make a Hotel Feel Like Home
There are few hotels in the world that stop you in your tracks. Not because of over-the-top opulence or theatrical design, but because the experience just feels right. Ett Hem, a stunning townhouse tucked away in residential Stockholm, is one of those rare places.
The Growing Role of Indoor Plants in Hotel Spaces: More Than Just Decoration
In recent years, indoor plants have become more than just decorative items in hotel interiors. They have evolved into important elements that contribute to wellness, sustainability, and the overall guest experience. This shift reflects a growing recognition of the benefits plants bring to indoor environments and hospitality design.
Making AWESOME Key Cards for the Hospitality Industry
In this exclusive glimpse behind the scenes, GCS Times unveils the meticulous process of crafting sustainable wooden key cards, designed to elevate the guest experience with style and reliability. Perfect for premier hotels and resorts aiming for eco-friendly luxury!
Whitney Spratt on the Power of Customer-Driven Innovation at Tripleseat
Whitney Spratt, General Manager of the Hotels Division at Tripleseat, sat down with us at HITEC 2025 to share how technology can unlock growth, improve guest experiences, and preserve the soul of hospitality.
Four Seasons Expands to Seville
Four Seasons has announced the opening of a new hotel complex in Seville, strengthening its presence in Spain and Europe. The project aims to transform a historic building into a luxury hotel, and marks an important step for the city in the upmarket tourism sector.
Innovating Hospitality: Recap of the E20X 2025 Finalists
Since Cogwheel first participated in the pitch at E20X in 2022, the Cogwheel team has made it a tradition to follow the promising startups showcased each year. E20X (Entrepreneur 20X), hosted during HITEC, is known for spotlighting the most innovative solutions in hospitality tech, and 2025’s competition didn’t disappoint.
Belfry Boosts Staycation Demands This Summer with New Rooms and Fitness & Leisure Opening
The Belfry Hotel & Resort, is set to open 149 new bedrooms at its award-winning resort this August. Launching ahead of schedule, their opening could not be more timely. With research showing that UK staycations are becoming increasingly popular as holidaymakers seek to avoid extreme heat, the resort is the perfect location for a refreshing summer getaway.
IDS Next: First Global Hospitality ERP to Deploy Autonomous AI Support
IDS Next, a global leader in hospitality technology, has collaborated with Salesforce, the world’s #1 AI CRM, to transform customer support by deploying Agentforce, Salesforce’s autonomous AI agent. With this integration, IDS Next becomes the first hospitality ERP provider to embed autonomous AI directly into its product portfolio, ushering in a new standard for intelligent, always-on support in the industry.
Mama Shelter Makes Its Swiss Debut
Mama Shelter will open its first Swiss hotel in Zurich on July 31, 2025. Located in the dynamic Oerlikon district, this 178-room hotel will feature a planted rooftop, restaurant, bar and flexible workspaces, enriching the local hotel offering.