New Opening: Mediterranean Heritage and Design Converge at Finca Victoria

Perched by the sea in Begur, Spain, Finca Victoria is a place where heritage, design, and Mediterranean spirit come together in effortless harmony. The historical house stays true to its origins while offering luxurious amenities like a wellness area, an exclusive beach club, and two dining destinations helmed by Michelin-starred chef Jordi Vilà.

Decoding Guest Feedback: Insights on AI and Review Trends for Hoteliers

The world of guest reviews is constantly moving. New technologies are changing how guests share feedback. They also change how hotels manage their online reputation. It is a critical part of hotel management. For hoteliers, staying ahead of these trends is not just an option. It is essential for success. A recent Shiji Buzz Webinar brought together leading industry leaders to discuss the future of guest reviews and what hoteliers need to know in 2025.

The Customer Service Recovery Paradox

Here’s something that might surprise you. Some of your most loyal customers may be the ones who have had problems and complaints in the past. For years, I’ve been preaching that when a customer comes to you with a problem or complaint, the goal is not only to resolve the issue, but also to restore their confidence.

The Hidden Symphony: How Hospitality Creates Memories That Last a Lifetime

In the bustling world of hospitality, true magic happens when service transcends the transactional and becomes transformational. Behind every perfectly made bed and meticulously plated dish lies an intricate dance of human connection that turns ordinary moments into lasting memories. As industry professionals know, hospitality isn’t merely about providing accommodation or serving food—it’s about orchestrating experiences that resonate long after checkout.

Reinventing Travel for All: Why Accessibility Can’t Wait

Accessible business travel isn’t just about equality: It’s about sustainability for the entire global business travel industry. As knowledge about accessibility expands, the gap between the needs of disabled travelers and a seamless experience are becoming more and more obvious. And modern technology is making it easier and easier to create adaptive solutions for travelers with needs outside the norm.

Pet-inspired key cards, paired with card holders

The bond between pets and their people is special, and your hotel can celebrate that every day. Delight your guests with our pet-inspired key cards, paired with card holders. Made from renewable plant materials and are fully biodegradable and compostable.