Author: Admin

In an industry where competition for guest loyalty is fierce, hotels are increasingly seeking innovative ways to differentiate themselves. But beyond offering exceptional service and top-tier amenities, what if hotels could leverage their existing assets to create tangible, lasting value for their communities? Purpose-driven hospitality is emerging as a powerful model for doing just that, and it doesn’t require significant new investments—only the smart repurposing of what’s already at hand: vacant rooms.

There’s an old expression: Feedback is a gift. Whenever a customer is willing to take time to share feedback by talking to you, emailing you, or leaving an online comment, it’s a gift. It either validates that what you’re doing is working or points out opportunities to improve. Companies obsess over survey scores and online reviews, and that’s smart. But if you only focus on what customers are telling you, you might miss important feedback that’s unintentionally hidden in what they don’t mention.

January is cold by nature, yet it is also a month of anticipation. While winter lingers, our thoughts begin to drift toward early spring to movement, fresh air, and the freedom of being outdoors again.

Tambourine, the global leader in hotel marketing technology, announced the successful completion of a comprehensive digital overhaul for Settlers Hospitality, a leading independent hospitality group based in Pennsylvania’s Pocono Mountains. The collaboration brought to life a fully reimagined online ecosystem spanning nine websites across the group’s collection of boutique hotels, restaurants, retail businesses, and corporate brand.

Registration and hotel reservations are now available for the 2026 Hospitality Industry Technology Exposition and Conference (HITEC®), the largest and longest-running, nonprofit event of its kind. Produced by Hospitality Financial and Technology Professionals (HFTP®), HITEC 2026 will be held on June 15–18 at the Henry B. Gonzalez Convention Center in San Antonio, Texas USA.

As we step into 2026, we would like to wish you, your teams, and your organisations a strong and successful year ahead. A new year brings new opportunities — to sharpen our thinking, strengthen our leadership, and continue building a hospitality industry that is commercially strong, future-ready, and people-driven. As part of this momentum, we’re pleased to share a preview of our upcoming events, designed to inform, connect, and support you throughout the year ahead.

Colicchio Consulting, a national leader in identifying, strategically planning and securing unique food, beverage and entertainment experiences for developers and hospitality groups, has released its latest report, “The State of Food Halls 2026,” which confirms that the segment experienced an overall growth rate of 24.89 percent since 2023, the last year the report was issued. The 2026 report continues to examine the most impactful trends shaping food halls across the commercial, mixed-use, student housing, retail and hospitality sectors, including key takeaways from industry leaders and data from the more than 500 food halls that have opened in the US since researchers began tracking the segment in 2014.

IRIS, the leading provider of digital F&B and guest experience platforms has been selected by The Landmark London, one of the capital’s most iconic luxury hotels, to enhance its in-room dining operations, improve service efficiency, and deliver a more seamless ordering experience for guests.

RateGain Travel Technologies Limited (NSE: RATEGAIN), a global leader of AI-powered SaaS solutions for the travel and hospitality industry, today announced an exclusive reseller partnership with Aztech Digital, an adtech solution provider and trusted advisor to hotels across Greece and Cyprus. This partnership will expand the reach of UNO VIVA, the first CRS-integrated AI voice agent built for hotels.

2025 was the year many organisations discovered that “smart” AI agents still fail when they are forced to run on yesterday’s enterprise plumbing, and 2026 will belong to the leaders who rebuild the nervous system, not just the brain, by redesigning workflows for an agentic-first world, shifting from rigid request-response patterns to event-driven fluidity, and putting three practical pillars in place: semantic telemetry agents can actually read, stateless and asynchronous APIs that support self-correcting long-running work, and a metadata layer that turns clean data into context-rich decisions, so if you want a clear, no-nonsense blueprint for moving beyond pilots and breaking through the production wall, read the full text.