Author: Admin

I enjoy a good road trip, anyone who knows me knows when it’s time to travel, I’ll hit the road in a heartbeat. There’s something exciting about being in motion, traveling to new places, or just getting to revisit somewhere I’ve visited before.

The era of static blueprints is officially over. For decades, hotel design and hotel technology were separate disciplines. Architects drew walls, and IT teams filled them with cables. However, this siloed approach fails in a market demanding hyper-personalization. Today, the role of technology in hospitality design is shifting from a functional add-on to a foundational element. It is the “invisible architect,” shaping function, feeling, and revenue. For modern hoteliers, the challenge is balancing aesthetic beauty with operational intelligence. Technology must support the design without dominating it.

MICE tourism, an acronym for Meetings, Incentives, Conferences, and Exhibitions, represents one of the most influential segments of global business travel. It brings together professionals, corporations, associations, and institutions for knowledge exchange, commercial collaboration, networking, and innovation. Beyond its economic contribution, MICE tourism increasingly shapes how destinations, hotels, and suppliers approach sustainability.

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, January 23, at Noon ET. REGISTER HERE

From hotel room deliveries to cooking, the use of service robots — some containing human characteristics in terms of appearance and communication — has grown throughout the hospitality industry.

The numbers are in — here are the destinations that generated the most interest among leisure and business travelers who were traveling by air in 2025.

Montreal, Canada, 06.01.2026

Artificial intelligence (AI) has been extolled as a savior for hospitality. It’s a buzzword; every vendor is saying they’re doing it. Despite genuine AI-based functionality development and implementation that’s happening under the hood, most of what’s currently available is far short of the omnipotent promises that salespersons are making.

In hospitality, we often talk about guest experience, operational excellence and creating memorable moments. But the most profound lessons in hospitality come from stories that begin far away from a hotel lobby.

This IT Leaders AI Playbook is part of Pertlink’s ongoing series on the effective, practical deployment of AI in hospitality. It is written for hotel IT leaders responsible for maintaining operational stability, protecting the guest experience, and justifying technology decisions in high-pressure environments.