Author: Admin

Montreal, Canada, 06.01.2026

Artificial intelligence (AI) has been extolled as a savior for hospitality. It’s a buzzword; every vendor is saying they’re doing it. Despite genuine AI-based functionality development and implementation that’s happening under the hood, most of what’s currently available is far short of the omnipotent promises that salespersons are making.

In hospitality, we often talk about guest experience, operational excellence and creating memorable moments. But the most profound lessons in hospitality come from stories that begin far away from a hotel lobby.

This IT Leaders AI Playbook is part of Pertlink’s ongoing series on the effective, practical deployment of AI in hospitality. It is written for hotel IT leaders responsible for maintaining operational stability, protecting the guest experience, and justifying technology decisions in high-pressure environments.

Whitbread PLC, the parent company of Premier Inn, the UK’s largest hotel company, has announced plans to build a new 82-bedroom Premier Inn in Chichester satisfying the company’s long-term goal to secure a second hotel in the cathedral city.

LodgIQ, a leading provider of AI-powered revenue management solutions for the hospitality industry, has launched a new feature as part of its Winter product update: Advanced Pickup Analytics – Year-Round Clarity at a Glance. Introduced through a recent case study of a boutique hotel, the feature demonstrates how shifting from short-term pickup checks to year-round visibility enabled faster commercial decision-making, eliminated manual spreadsheet routines, and led to measurable revenue gains, including double-digit RevPAR growth, over 20% ADR increases on peak weekends, and €250 room-type premiums during high-compression periods.

Hyatt Hotels Corporation (NYSE: H) and Indochina Kajima announced today that Wink in Vietnam is joining the Unscripted by Hyatt brand. This strategic agreement between Hyatt and Indochina Kajima, a joint venture between Indochina Capital and Kajima Corporation, marks the global debut of the Unscripted by Hyatt brand and will expand Hyatt’s brand presence in Vietnam to new destinations including Can Tho, Tuy Hoa and Hai Phong.

How an independent hotel has become a reference point for data-driven revenue strategy. The property embraced LodgIQ as its core RMS, using the platform not only to automate rate decisions, but to unlock a new standard of pickup visibility across the entire year.

Remember travel agents, where we’d speak to an expert, explore options and book a trip? Not so long ago every community had several. They were part of the travelling experience, and the best ones made the complex and mysterious world of flights, transfers, places to stay and things to do, easy and exciting.

Banyan Group, a pioneer in purpose-driven hospitality and upscale branded residences is proud to announce the launch of Bellaguna, its newest residential brand.