The Future of Hotel Call Centers

Why Outsourcing May Be In Your Hotel’s Best Interest As hotels slowly reopen in parts of the US, it’s time to question the future role of hotel call centers. In the following interview, we’re speaking with Travel Outlook’s CEO John Smallwood and its…

Prospects for the Thomas Cook revival as an OTA

This week’s news of the imminent revival of the Thomas Cook brand as a new OTA wasn’t unexpected, but has promoted debates about its prospects. Plans to bring the brand back under its new Chinese owner Fosun, which bought what remained of the failed…