It’s been a long time since the status quo of customer service shifted from ‘good-to-have’ to absolutely necessary. Even the smallest of businesses strive to create and leverage a customer success department in order to meet the needs and expectations of their clients and provide service along the way.
iNUA Collection arrives on Avenue 9
Avenue 9 has just become a bit more lively with the addition of iNUA Collection. This Irish-based collection of eight properties is renowned for quality accommodation and Irish friendliness across the country. We have been honoured to work with iNUA in the recent past and are genuinely pleased to work with them again.
The iNua Collection is an Irish owned hotel group, of beautiful 4 and 5 Star hotels. Our locations span the island of Ireland, from Cork to Sligo, Killarney to Monaghan, Athlone, Kilkenny, Limerick, and Tullamore.
We cater to every guest, whether you are visting us for the day, or staying overnight, on business, or for pleasure. All of our hotels feature individually designed bedrooms, with the latest technology, sustainable practices, and stylish designs. Our dining outlets cater to all tastes, from award-wining restaurants, to cosy dining and drinks in our bars, and a grab-and-go treats from our Coffee Docks. We also take care of your health and wellness needs, with our leisure centres, gyms, and stunning Spa facilities.
Read more about the fine properties at iNUA Collection.
Solving the Hotel Tech Puzzle – The Importance of Smart Integrations – By Laura Badiu
Every step you take, every move you make – technology is all around you. Especially in today’s hospitality business, where so many tech innovations pave the way to success, not relying on technology would definitely be counterproductive. But with so many different pieces of a puzzle, it can be hard to make sure that they all perfectly fit together and you have a clear overview of the bigger picture.
Techtalk.travel Launches Its Knowledge Hub for Hospitality Change-makers
techtalk.travel is a newly launched multimedia platform that connects hotel and travel professionals to make informed decisions about technology to future-proof their business.
Are Travel Management Companies Leveraging Reviews The Right Way? – By Laura Badiu
Traveler behavior is constantly shifting and changing and when referring to business travelers, it’s important to consider that this is a very specific faction of the traveler demographic and it automatically comes with certain requirements and expectations. From the technical user experience that a website enables to company policies and the importance of displaying guest reviews, different strategies have to be considered by business travel websites, in order to encourage use and conversions.
SiteMinder-backed Research Reveals an Increasingly Tech-savvy Independent Hotelier on the Rise
New research backed by SiteMinder reveals that today’s independent hoteliers have a greater awareness and appetite around technology when it comes to their marketing and distribution strategies.
We welcome the return of FBD Hotels & Resorts
We are pleased to welcome FBD Hotels & Resorts back to Avenue 9. We had the pleasure of working with two of their resort properties on Spain’s Costa del Sol; first the Sunset Beach Club and more recently, the fabulous La Cala Resort (incidentally named the best 4* golf resort in Spain in January 2020).
FBD Hotels & Resorts is an Irish hotel group operating quality hotels and resorts in Ireland and Spain.
It is owned by PLL Property & Leisure which is solely owned by Farmer Business Developments plc.
To learn more about FBD Hotels & Resorts or to book their hotels in Ireland or Spain, just click this link.
The Path to Successful Change Management – FAQ with an Expert – By Laura Badiu
Change is rarely easy. In hospitality, keeping up with trends and technology innovations is not only a must but the actual key to surviving within such a competitive environment. New generations of travelers arise along with different demands and expectations and new hotel tech is developed and perfected every day. Darwin was not wrong when referring to the survival of the fittest, even though we are now downsizing the concept to fit the business area. In hospitality, you either adapt to change or you risk to become obsolete.
TrustYou’s Portfolio of Clients Boosts 43% in 2019 – The Company’s Global Influence is Now Bigger Than Ever
TrustYou releases today its 2019 Year in Review, which highlights the company’s most impactful milestones and achievements of the last year.
VisitEngland and Siteminder to Boost England’s International Appeal with Tourism Exchange Great Britain
Under the partnership, hotel users of SiteMinder’s platform can tap into TXGB’s local distribution network, which include