Nathan Eades, head chef, the Wild Rabbit, Kingham, Oxfordshire shares his likes and dislikes
Boutique caterer Vacherin joins CH&CO
Boutique operator Vacherin has become the latest company to join catering giant CH&Co.
Lucky Onion founder to launch Cult Hotels
Lucky Onion co-founder Julian Dunkerton is set to launch locally focused brand Cult Hotels this spring with its first property in Cheltenham.
Graysons launching five new contracts worth £3.2m in 2020
Caterer Graysons has confirmed the launch of five new contracts this year, with a combined value of £3.2m per year.
Owners to take over operation of Stanley House
Monte Hotels, owned by Euro Garages brothers Mohsin and Zuber Issa, will take over the operating business of Stanley House Hotel & Spa in Lancashire from October.
Melia Implements Robotic Process Automation
RPA is a technology that allows the creation of software robots able to automate a wide range of repetitive and rule-based business processes previously performed manually, allowing employees to focus on more valuable and strategic duties.
Nor1 Brings Advanced Machine Learning Upsell Technology to ITB Berlin 2020
Nor1 to showcase the hospitality industry’s only full life-cycle merchandising platform March 4th to 8th
Global Hotel Technology Leader SiteMinder Opens Berlin Office to Unlock Continental Europe
The office, located in the Mitte/Kreuzberg area, will provide sales support for hoteliers both across the DACH region and broader Europe alongside SiteMinder’s offices in London and Galway.
easyHotel becomes the latest client on Avenue 9
New engagement with easyHotel
We’d like to welcome our new client and neighbour, easyHotel. We’re excited to have such a highly-recognisable brand in the neighbourhood.
easyHotel is the owner, developer, operator and franchisor of branded hotels across Europe and in the UAE. They own 13 hotels comprising 1,427 bedrooms and franchise another 27 hotels with 2,332 bedrooms with a strong development pipeline in place.
We are proud to be engaged with easyHotel and very much look forward to working with this ambitious, successful team.
You can discover more online at easyHotel.
The True Value of Customer Service In The B2B Scene – FAQ With An Expert – By Laura Badiu
It’s been a long time since the status quo of customer service shifted from ‘good-to-have’ to absolutely necessary. Even the smallest of businesses strive to create and leverage a customer success department in order to meet the needs and expectations of their clients and provide service along the way.