Author: Admin

WhatsApp is a valuable guest communication tool for hotels looking to connect with guests across different journey stages. It’s best used for casual, timely messages and works alongside email and SMS. In this guide, you’ll find use cases, pricing details, privacy considerations, and what to expect when implementing WhatsApp at your hotel.

Mews, the leading hospitality cloud provider, has announced a pioneering integration that brings digital hotel room keys directly into guests’ smartphone wallets. As the first property management system (PMS) to offer true native wallet-based room access – without the need for third-party apps or middleware – Mews is setting a new standard for hotel automation, giving travelers frictionless stays and more control over their arrival experience.

We have all been in the internal meetings, the session where a leader explains why their department has gone over their labor target. At times, the explanation makes sense, a particularly labor-intensive set of meeting room re-sets in banquets required more housepersons. Or the four-to-a-room youth sports groups drove the need for additional housekeeping support staff. However, many of us have also heard far less plausible thoughts – “we were really busy,” or “there were so many call,” or maybe “the group block did not materialize, and we had more staff scheduled than we ended up needing.”

For years, hotels have been adjusting to search engine optimization (SEO), online travel agencies (OTAs), and metasearch. But today’s reality is different: AI assistants like ChatGPT, Claude, Gemini, Copilot, and Perplexity are becoming the new travel planners.

Shiji Horizon Distribution, a global leader in hospitality content distribution, has announced a strategic partnership with HyperGuest, the innovative B2B hospitality distribution platform. This integration enhances real-time connectivity across the travel ecosystem, enabling Shiji’s hotel partners to tap into new demand sources, increase direct bookings, and scale their distribution more efficiently.

Noble House Hotels & Resorts (Noble House), the family-owned hospitality group known for its approachable luxury hotels in awe-inspiring destinations, today announces a comprehensive brand refresh that includes a new logo and website, as well as a new website for the group’s 3 MICHELIN-Key resort, Little Palm Island. The reimagining of the award-winning Noble House brand—just named one of the nation’s top hotel brands by Travel +Leisure—reflects the company’s continued growth, next-generation leadership, and ongoing commitment to designing meaningful stays that are deeply rooted in place, powered by people, and shaped by family.

The Board of Directors of Braemar Hotels & Resorts Inc. (“Braemar” or the “Company”) (NYSE: BHR) announced that it is initiating a process for the sale of the Company.

We are proud to announce that GCSTIMES has successfully obtained the ISO 14068 Organizational Carbon Neutrality Certification, verified by SGS, officially recognizing us as a Carbon Neutral Company 2024.

Mangia’s is a distinguished Italian hospitality brand welcoming both Italian and international guests. With 16 properties across Sicily and Sardinia, the brand offers an authentic ’Made in Italy’ experience that combines biophilic design, Mediterranean authenticity, sustainability, and the value of people. Each resort is uniquely designed to celebrate its natural surroundings — whether nestled in a pine forest, perched above turquoise waters, or steps from white-sand beaches. Mangia’s is committed to creating immersive guest experiences centered on relaxation, flavor, and Italian warmth, making it a top destination for travelers to the region.

If you’re in hotel group sales, you might be asking yourself: “Why isn’t my outreach working anymore? Cold calls are ignored, email responses are dwindling, and even when planners visit our website, they don’t convert. How do we make sure AI and real buyers actually find us?”