Comprising Estonia, Latvia and Lithuania – conveniently listed in alphabetical order from north to south – the Baltic region is a captivating corner of Northern Europe to the east of the Baltic Sea, where medieval towns, pristine coastlines and vibrant cultural scenes converge.
Oasis boosts hotel room rates in Cardiff and Manchester
The Oasis Live ’25 tour led to significant gains in average daily rate (ADR) and revenue per available room (RevPAR) in Cardiff and Manchester, according to preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets.
Fairmont Hotels & Resorts Gives Dog Owners & Their Pups Something To Celebrate This International Dog Day
Fairmont Hotels & Resorts, part of world-leading hospitality group Accor, invites guests to celebrate International Dog Day on August 26, with heartwarming stays that go beyond just “pet friendly”, which ‘Make Special Happen’ for all of its guests. While Fairmont embraces this special holiday with a series of paw-fect offerings, Fairmont’s global hotels and resorts continue to offer top-tier service and dog pampering all year round across its iconic destinations globally.
Scandic Strengthens Presence in Norway – New Franchise Hotel in Florø
On December 1, 2025, the Comfort Hotel Victoria in downtown Florø will change its name to Scandic Victoria Florø. The Helle family, which currently owns the hotel, will continue to operate under the Scandic brand according to a franchise agreement. The hotel will be Scandic’s 19th franchise hotel – an important part of the company’s long-term growth strategy.
HVS Europe Hotel Transactions Bulletin – Week Ending 25 July 2025
Blue Coast Capital acquires Courtyard Munich City Centre from Union Investment
Deanonymize Your Guests to Improve Guest Hospitality Experiences
As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.” My regular readers may recall that this is a topic previously addressed here in my monthly column. In short, “guest service excellence” is more demonstrative, requiring the use of hospitality communications essentials like those espoused by hotel ratings services such as Forbes and AAA. “Hospitality,” on the other hand, is more of a philosophy for our work-life culture, or as true hospitality superstars know, it’s really a philosophy for living daily.
Quore Rolls Out Cleanings Plus to 74 IHG Army Hotels across 40 Military Posts Nationwide
Quore, the leading provider of workflow management solutions for hotels, today announced that implementation of its Cleanings Plus solution is underway at 74 IHG® Army Hotels, representing 12,190 guestrooms at 40 Army posts across the United States and Puerto Rico. Each hotel will be equipped to optimize performance, track room status, and coordinate tasks more efficiently.
Sustainable leather key cards are crafted as the first physical anchor to the memory of a stay
Inside experiences shaped with intention. The polished marble, the scent of fresh florals, the warm, personal greeting. But the key card, the very object that grants access to a private world, is often designed to be forgotten, an object of pure utility with no story to tell. It’s a disconnect in an otherwise seamless narrative of luxury.
CASE STUDY: How Texas A&M Hotel Improved Communications and Boosted Operational Efficiency with Maestro PMS and PurpleCloud
MARKHAM, ONTARIO, July 29, 2025 — The Doug Pictock ‘49 Texas A&M Hotel and Conference Center sits at the heart of the Texas A&M campus, known for its striking glass towers and renowned service. To support its high operational standards and continue delivering exceptional guest experiences, the hotel sought to elevate internal communication and improve workflows — particularly in housekeeping, one of the most complex departments in hospitality. Hotel leadership turned to Maestro PMS and PurpleCloud Technologies to enhance collaboration, support staff, and unlock new efficiencies.
Is AI Killing Your Hotel Sales?
Why Agentic Search Is Quietly Rewriting the Rules and How to Keep Up When group leads start to dry up, most hotel teams scramble to tweak their RFP process, refresh their offers, or blame seasonality. But what if the real problem isn’t internal … it’s invisible? On a recent episode of The InnSync Show, Cory Falter and Christine Malfair unpacked what they call the “silent hotel sales killer,” and trust me, it’s not something most teams are even aware of yet. Spoiler: It’s not about your comp set or the economy. It’s about agentic search, and if that phrase doesn’t ring any bells yet, buckle up. So What Is Agentic Search? Christine, founder of Malfair Marketing and one of the sharpest minds in hospitality marketing, broke it down simply: “Once upon a time, we searched in Google. Now we prompt in ChatGPT.” Search behavior is shifting from keywords to conversational queries, from browsers to bots, and hotels that don’t adapt are already seeing the cracks: a drop in website traffic, fewer …