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Customer Alliance today announced its upcoming AI Hub, with multiple AI-powered tools designed to transform how hospitality businesses understand and act on guest feedback to drive measurable revenue growth.

Greece retained its 5th position as a top hotel investment destination in CBRE’s 2025 Hotel Investor Intension Survey supported by strong tourism trends and a growing luxury hotel segment. Greece registered 36.0 million international arrivals in 2024, up from 32.7 million in 2023, a growth of 9.8%, while travel receipts increased to € 20.6 billion in 2024 from € 19.7 billion in 2023 (+4.3%), excluding the cruise sector which contributed € 1.1 billion in 2024, an increase of 31.2% compared to 2023. The number of 5-star hotels and hotel rooms in Greece increased during the period 2019 – 2024 by 37% and 22% respectively and the 4-star sector by 14% and 8% respectively. According to data released in March 2025 by the Research Institute for Tourism indicated that the hotel sector generated an estimated total net revenue of € 11.5 billion in 2024 of which 40% by the 5-star sector and 39% by the 4- star segment. Compared to 2023, revenue at the 4-5-star segments increased by 9.9%, while the …

Google hotel reviews are user-generated ratings and comments specifically about hotels, displayed on a hotel’s Google Business Profile. They help potential guests evaluate a hotel’s quality, service and amenities, and impact its ranking in local search results.

Truly, there’s no place like Rome. The Eternal City is forever a delight to visit for work or for pleasure. Over the past five years, the Italian capital has gone through a hospitality renaissance, with incredible hotels opening (or reopening) throughout its ancient center. This has forced every market participant to step up their game.

With 1 million new tourism jobs predicted by 2030, the Kingdom’s hospitality sector is facing some critical challenges. First, notable skill gaps are evident in specialised areas like hospitality management, digital competencies, and vocational training in tourism. Second, only 8.1% employed in the Saudi tourism industry are women, and third, Saudi Arabia’s youth unemployment rate remains around 16%, with limited vocational pathways in hospitality for young Saudis.

There’s a reason we say Living Hospitality is more than a tagline at Newport—it’s a commitment. And like any commitment, it requires consistent action, not just intention.

After two successful editions, the Asian IR Expo is set to make its highly anticipated return to Macau from May 7-9, 2025, at The Venetian Macao.

Travelodge has officially opened its brand-new, 125-room hotel near the Dartford Crossing, offering visitors a great value stay at the heart of a key travel and shopping hub.

Last week, we had the chance to attend the inaugural CIO Summit EMEA, hosted by HFTP at the Renaissance Barcelona Hotel. Against the vibrant backdrop of Barcelona, the event brought together hospitality technology leaders for 24 hours of open conversations and valuable insights, all in a refreshing non-sales environment.

This year’s EHL’s Women in Leadership (WIL) Day brought together students and industry professionals to discuss inclusion in the workplace. Gen Z participants shared their perspectives on what diversity, equity and inclusion (DEI) means to them. They emphasized the importance of authentic leadership that prioritizes a sense of belonging and access to a diversity of voices across the organizational structure. Their key message was clear: the nature of the workplace is changing as a result of Gen Z’s professional attitudes and their ally, Tech, is helping them push boundaries even further.