Author: Admin

Imagine this, a couple books a weekend stay, and instead of a generic confirmation from the hotel, they receive a tip about a hidden sunset spot or a breakfast-in-bed option. Small touches like these can transform a regular visit into a memorable experience, making guests feel more special and making your brand stand out.

JW Marriott Crete Resort & Spa, the brand’s first ever property in Greece, nestled along the sun-kissed shores of Crete’ in the area of Marathi near the island’s charming town of Chania, is set to open its doors on June 2nd, 2025. The property has been meticulously conceived to harmonize with its surroundings, seamlessly merging Crete’s breathtaking natural beauty and rich cultural heritage with a contemporary architectural vision and refined, high-end design.

In 1879, Edison didn’t just create illumination—he eclipsed an entire industry. Candlemakers didn’t merely fear change; they feared extinction. Sound familiar?

Note: This post is excerpted from Doug Kennedy’s recent training webcast titled, Understanding What Personalized Hospitality Is (and What It Isn’t!) Watch the replay here.

In this week’s episode of Hotel Moment, Sky McLean, CEO and owner of Basecamp Resorts, joins Revinate CMO Karen Stephens to tell her founder’s story with advice for fellow hoteliers and entrepreneurs to change their mindset on what it takes to compete in the modern hospitality industry.

LONDON – discerning travellers by welcoming over 100 hotels and resorts into its preferred partner portfolio over the past year. With over 1,800 preferred hotels and resorts epitomising luxury, Virtuoso’s savvy clientele flock to its curated collection, which was reflected in the increased average daily rate (ADR) of $1,540 (USD) in 2024, up three percent from 2023.

Stockholm –April 23, 2025 – Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, has unveiled its latest innovative advancement in door lock security with the launch of its Vingcard Novel Tubular Deadbolt solution. Featuring a modern and robust design that is ideal for both retrofitting or new doors, the Vingcard Novel Tubular Deadbolt sets a new standard in solution flexibility and can be customized and upgraded with the newest enhancements in technology.

Hospitality accounts for 10% of global GDP, while providing jobs to more than 348 million citizens worldwide. Besides, hospitality is a nexus sector deeply interconnected with agriculture and food systems, construction and real estate, energy and utilities, mobility and transport, waste and circular economy, culture and creative industries, health and well-being, education and capacity building. Hospitality also has the unique capacity to transform people and catalyse behavioral change by making regenerative principles tangible, offering rare sanctuaries for reconnection, and allowing individuals to focus on the essential. At a time of converging social, environmental and economic instability, how could the industry operate its metamorphosis to regenerate relationships with fellow individuals and the living environment? How can we harness this unique power of hospitality to lead the way towards a regenerative world?

Switzerland is the latest destination to join Room Mate Hotels’ expanding European footprint, as the Spanish boutique brand launches its first property in Geneva—signaling a calculated move into the continent’s high-end hospitality market. This strategic entry reflects Room Mate’s broader ambition to grow in affluent, design-conscious city centers across Europe. Backed by strong financial growth, new ownership, and a robust refurbishment program, the Geneva debut positions Room Mate to tap into Switzerland’s premium tourism sector while reinforcing its identity as a stylish, guest-centric alternative in the luxury hotel landscape.

Sturgeon Bay, Wisconsin – April 23, 2025 – Zucchetti North America is pleased to announce the appointment of Estella Hale as the Vice President of Commercial Strategy for the company’s hospitality division. With more than 20 years in the hospitality industry – the last 10 of which were in strategic leadership roles – and her extensive knowledge of hospitality technology, Estella’s leadership will play a pivotal role in further enhancing Zucchetti North America’s position as a leading provider of innovative solutions for the hospitality sector.