Fairmas & Tidan Success Story

The Tidan Hospitality and Real Estate Group has been a leader in the real estate industry since 1970. Despite their success, managing financial planning for their 12 hotels was a challenge. Tidan’s reliance on manual processes for consolidating financial data led to inefficiencies and errors.

Making Change Work: A Conversation with Ryan King on Hotel PMS Implementation and Leadership

This article is the first installment in The Implementation Playbook, a new Shiji Insights series examining the realities of hotel PMS implementations. Across five parts, the series will explore the leadership behaviors, operational structures, and on‑property practices that determine whether a technology rollout succeeds or struggles. This first article focuses on the foundational mistakes hotel groups commonly make, and what leaders can do to avoid them.

SiteMinder report reveals major shift in how travellers are researching their 2026 hotel stays

Sydney, Australia – Online travel agencies (OTAs) have overtaken search engines as travellers’ primary starting point for hotel discovery, according to SiteMinder’s Changing Traveller Report 2026, released today. Twenty-six percent of travellers surveyed will now begin their hotel research on an OTA, up from 18% last year, while those who will start with a search engine have fallen to 21% from 36%.Word-of-mouth recommendations from friends and family have doubled from 7% to 14%, familiar hotel brands have grown from 3% to 7%, while AI use as a discovery starting point has reached 4%, up from 1% last year — rising higher among Gen Zs and Millennials.The hotel discovery landscape is more dynamic than it’s ever been before. Not only is the starting point of research diversifying, but travellers are moving more seamlessly between channels, often using several simultaneously to build confidence in their choices. This non-linear journey has become the natural rhythm of modern travel plannin…