Author: Admin

As budgeting season rolls around, it’s easy for hoteliers to fall back on familiar habits: looking at last year’s numbers, trusting gut instincts, or relying on the usual KPIs. But in today’s fast-changing hospitality landscape, planning in a bubble can lead you far off course.

This article is the first installment in The Implementation Playbook, a new Shiji Insights series examining the realities of hotel PMS implementations. Across five parts, the series will explore the leadership behaviors, operational structures, and on‑property practices that determine whether a technology rollout succeeds or struggles. This first article focuses on the foundational mistakes hotel groups commonly make, and what leaders can do to avoid them.

Sydney, Australia – Online travel agencies (OTAs) have overtaken search engines as travellers’ primary starting point for hotel discovery, according to SiteMinder’s Changing Traveller Report 2026, released today. Twenty-six percent of travellers surveyed will now begin their hotel research on an OTA, up from 18% last year, while those who will start with a search engine have fallen to 21% from 36%.Word-of-mouth recommendations from friends and family have doubled from 7% to 14%, familiar hotel brands have grown from 3% to 7%, while AI use as a discovery starting point has reached 4%, up from 1% last year — rising higher among Gen Zs and Millennials.The hotel discovery landscape is more dynamic than it’s ever been before. Not only is the starting point of research diversifying, but travellers are moving more seamlessly between channels, often using several simultaneously to build confidence in their choices. This non-linear journey has become the natural rhythm of modern travel plannin…

Canary Technologies today announced that it has been recognized on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now its 31st year.

GHT Hotels is a leading group with properties along the Costa Brava and Costa del Maresme, offering guests a mix of comfort, entertainment, and great seaside locations. As the group expanded, so did the challenges – particularly in managing customer service, staying on top of digital communication, and boosting direct bookings.

Lure Agency, along with hospitality sales trainer Celeste Berke Knisely, today announced the launch of Sales on Tap, a modern social-selling and visibility-building community created for hotel group sales professionals.

Inn-Flow, the leading all-in-one back-office platform built for hotels, today announced that Mehr Consultancy, an award-winning hotel management and investment firm based in Irving, Texas, has expanded its partnership with Inn-Flow to include its entire portfolio of hotels nationwide.

By late 2025, most hotels have have done the visible work: LEDs, towel reuse, refillables, less plastic. But the biggest impacts may still sit out of sight in how we build, furnish, supply, and host. From a supplier’s lens (GCSTIMES), three blind spots now matter most:

Forbes Travel Guide (“FTG”), the global authority on luxury hospitality, today announced the 2025 Hotel Icons List, recognizing 23 legendary Five-Star hotels.

For the second consecutive year, Hard Rock International and Seminole Gaming joined forces with nonprofit organization Ocean Conservancy for the Global Sound Waves joint sustainability program. This collaboration unites Hard Rock team members and communities worldwide with Ocean Conservancy’s mission of protecting the oceans by reducing waste and driving meaningful environmental change.