Donna Rae Garff Marriott, Cherished Wife, Mother, Grandmother, and Community Leader, Passes Away at Age 90

Marriott International announces with deep sadness the passing of Donna Rae Garff Marriott, a woman of grace, faith, and unwavering devotion to family. Mrs. Marriott passed away peacefully on December 30, 2025, surrounded by loved ones. She and J.W. “Bill” Marriott, Jr., Chairman Emeritus of Marriott International, recently celebrated their 70th wedding anniversary.

50 First Dates with Support

I’ve dealt with my fair share of SaaS support. The robotic scripts, the helpful agents, and the occasional genius buried behind a chatbot. So when a client claimed they couldn’t raise a support ticket, I didn’t believe them. I asked them to try again, live.

Thought Leadership Development: Creating a Culture and Community

The premise of this discussion is that thought leadership can and should be developed as part of a business culture. I view thought leadership being tied to overarching business concepts like leadership, innovation, sustainability, and communication. The inferences from thought leadership in general, is to have an authoritative source share what s/he or a business see as the future and or the changes in a business sector or in the economy in general.

2025: The Year Hospitality Embraced Its Hybrid Future

As we close out 2025, it feels like the right moment to look back at what actually mattered to our industry this year. Not what the press releases said mattered, not what the conference keynotes predicted would matter, but what you, our readers, wanted to read about.