In luxury hospitality, the most powerful statements are often the quietest ones. As bleisure travel continues to reshape guest expectations, hotels are increasingly judged not only by their public spaces or meeting facilities, but by the private moments that follow the moments when work gives way to experience.
Booking.com Vs. Berlin Court: the Parity Story Every Hotelier Needs to Know
Berlin court rulings on rate parity clauses with Booking.com highlight evolving legal challenges and implications for hotel distribution agreements.
Europe’s Check-In Crisis: How a Made-in-Europe POS-Integrated Self-Service Kiosk Is Redefining the Hotel Arrival Experience
Across Europe, the hotel check-in desk has quietly become one of the most critical pressure points in hospitality operations.
Cloudbeds unveils inaugural Cloudbeds Collection: 100 Properties redefining independent hospitality
San Diego, CA – January 29 — Cloudbeds today announced the launch of the Cloudbeds Collection, a curated global showcase of 100 independent hospitality properties shaping the future of the industry through intentional design, unconventional business models, community impact, and bold creative vision.
The Hidden Cost of Inconsistency: Why Manual Workflows Are Holding Back Hotel Groups
Let’s talk about a silent problem that’s costing hotel groups thousands of hours a year, and quietly strangling their ability to scale.
To price, or not to price – that is the question – a lesson from Shakespeare
Every revenue manager has had that moment. You sit there, staring at the screen. Pickup is… meh. Forecast is blinking at you like it knows something you don’t. Sales wants action. Marketing wants “a campaign.” The GM wants certainty. The owner wants sleep.
What refugee clubhouses teach us about hospitality
Hospitality doesn’t always start with a front desk. Sometimes, it starts with a football, a shipping container and a place where people feel welcome again.
Now Accepting Reservations: Danieli, A Four Seasons Hotel, Venice, Ushers in a New Chapter of Timeless Grandeur
A city defined by centuries of connection and cultural exchange, Venice continues to captivate new generations with its timeless beauty and evolving character. With its unveiling just months away and reservations now open, there is a new way to experience this remarkable destination as one of its historic landmarks prepares to reemerge as Danieli, A Four Seasons Hotel, Venice.
AI Platforms are coming for Booking’s Cake
It’s been the recent talk of the industry. We’ve been sensing it for a while, and now it’s getting clearer: AI is slowly but surely disrupting online travel discovery, search and possibly booking. Markus Busch recently broke this down in one of the better hotel industry pieces I’ve read lately. And Thomas Reiner has an excellent take as well. Here’s my take (which is a slightly more detailed version of the post I shared).
Is your hotel’s most-forgotten amenity actually your best branding tool?
We talk a lot about the “guest journey,” but we often overlook the most delicate part of it: the transition.