Author: Admin

In this episode, Sloan interviews KJ, Partner at Highgate Technology Ventures, discussing his background in revenue management growing Highgate Hotels and the transition to venture capital though KJ insists “HTV is NOT a VC”. KJ shares lessons from the impact of 9/11 on the hospitality industry, the importance of innovation in travel tech, and highlights successful investments made by Highgate Technology Ventures. The conversation also delves into the challenges faced during the COVID-19 pandemic and the resilience required in the venture capital landscape.

It’s been a few years since l was overseas at an island resort, so I thought it was time to venture out and embrace the island life again. I chose a small cluster of islands off the mainland. Neither my wife or I have been there before and thought it might be a nice family adventure. So, with the chosen location, we delved into our different options of where to stay and what to do. Now, I’ve lived and worked in some of the most beautiful islands on the planet and the most remote parts of the world, so I know and understand the challenges that resorts face day in and out when it comes to maintaining levels of standards and service.

How can you not enjoy working with a company whose name is NiCE? Seriously, I’ve had the good fortune of working with NiCE for about 10 years. It is one of the largest AI companies for customer experience, working with businesses of all sizes, from SMBs to global enterprises. Recently, I’ve been working with Michele Carlson, senior product marketing manager, on several virtual events. Our most recent one was on the Top AI Trends CX Leaders Must Act On in 2026.

The World Travel & Tourism Council (WTTC), which represents the private sector in the travel & tourism industry, has cautioned against the introduction of new local visitor levies in England, warning that additional costs and fragmented local policies risk fewer jobs, as well as further weakening the UK’s competitiveness at a time when the sector’s growth is already lagging behind global recovery.

The global hospitality sector is currently facing a digital crisis of unprecedented proportions. As we move through 2026, the boundary between a legitimate booking and a sophisticated cyber-trap has become almost indistinguishable. For hotel owners and technology vendors, the stakes are no longer just about a few lost reservations. We are witnessing a systemic assault on brand integrity and guest trust. According to the Global Anti-Scam Alliance, global travel fraud has ballooned into a $1.3 trillion global threat. This figure represents more than just financial loss. It signifies a fundamental shift in how criminals target the travel sector.

Hospitality distribution has long carried a reputation for being complex and difficult to understand. Yet for something so fundamental to selling hotel rooms, the concept itself is surprisingly simple. The confusion comes not from what distribution is, but from how the industry talks about it.

What if the key to better hospital care lies not only in medical excellence but in hospitality-inspired behaviors? This article lays out a strategic conversation that builds on years of research and cross-sector collaboration linking healthcare and hospitality. The hospitality industry, long focused on creating comfort and memorable experiences, offers valuable insights for hospitals seeking to increase the level of care for both patients and employees.

The Hilton Global Foundation (HGF), the global philanthropic arm of Hilton, a global leader in hospitality, announced today it has invested $5.4 million in 18 nonprofit organizations across the globe working to expand career opportunity, advance community resilience and make the world better to travel. These grants represent HGF’s largest annual investment to date supporting projects that align with Travel with Purpose, Hilton’s strategy to drive positive impact and deliver lasting value for its people, hotels, communities and guests. This year’s Hilton Global Foundation grantees are expanding pathways into hospitality careers, equipping youth with job-ready skills, addressing food insecurity and reducing waste while strengthening economic and community resilience around the world.

H World Group Limited (NASDAQ: HTHT) (HK: 01179), a leading global hospitality group, announced the launch of Hanting Inn, a new economy hotel brand designed to address evolving travel needs while supporting scalable, asset-light growth.

Forbes Travel Guide (“FTG”)—the only independent, global rating system for luxury hotels, restaurants, spas and ocean cruises—today unveiled its 2026 Star Awards. See the full list of honorees on ForbesTravelGuide.com.