Author: Admin

The definition of a proactive customer experience is simple. The company reaches out to the customer before they call about a problem. Sometimes the customer doesn’t even know there is a problem. For example, an Internet provider may experience an outage and send text messages to its customers with ongoing updates. That shows the company is watching out for the customer, and while customers may not love that there is a problem, they love the information and have confidence that the company is doing something about it.

In recent years, emotional luxury hospitality has emerged as a defining conversation for hotel leaders navigating cultural change, accelerated lifestyles, and shifting guest expectations. Beyond service excellence or aesthetic refinement, the discussion increasingly centres on how hotels make guests feel, and why those feelings matter more than ever.

L+R, the global real estate and hospitality investment group, announces the debut of Iconic Hotels & Resorts, marking the evolution of the legacy brand and platform Iconic Luxury Hotels. Built from the combined heritage of Iconic Luxury Hotels and L+R Hotels, Iconic Hotels & Resorts is designed to elevate each property’s distinct character while delivering exceptional service, memorable guest experiences, and owner-aligned performance. Backed by L+R’s discretionary capital, Iconic Hotels & Resorts’ initial portfolio spans 5 countries, creating a market-leading platform that can support a robust pipeline and future growth initiatives by partnering with other third-party owners and capital partners.

Dusit International, one of Thailand’s leading hotel and property development companies, is spotlighting a rare convergence of Michelin recognition across its hospitality ecosystem, spanning hotels, dining, and the chefs who have passed through institutions under Dusit Hospitality Education.

[Bergen, Norway, 4 February 2026] – Fast-growing Norwegian hotel group, Citybox, has selected Mews, the leading operating system for hospitality and shared spaces, as its property management system to power its multi-country portfolio and accelerate the brand’s mission to deliver the most seamless customer experience in the industry.

In today’s fast-moving digital world, hoteliers often feel a massive amount of pressure to “be everywhere.” If you’ve been feeling like the push toward social media is a distraction from the fundamental work of running a hotel, you aren’t alone.

In today’s fast-moving digital world, hoteliers often feel a massive amount of pressure to “be everywhere.” If you’ve been feeling like the push toward social media is a distraction from the fundamental work of running a hotel, you aren’t alone.

Parents are staying home, and the grandparents are taking over. Skip-gen travel is on the rise, how do you cater to the high-energy needs of a child while maintaining the comfort and seamless ease required by an older traveler?

Delano, the iconic centerpiece of Miami Beach, will officially reopen its doors in preview in late March 2026, unveiling an extraordinary transformation that decisively pays tribute to the dynamic spirit of Miami.

Tambourine, the global leader in hospitality marketing technology, today announced it has been honored with six 2025 Travel Weekly Magellan Awards. This distinct industry recognition highlights the company’s continued excellence in hotel, resort, and destination marketing.