AI Concerns for the Hospitality Industry

This article is based on research including experimenting with a few AI programs myself. The information here is to encourage personal research on the subject. I am not an expert in this area, just an author. The information here is presented to create awareness and provide a few tips.

Choice Hotels International Introduces Redesigned Everhome Suites Prototype, Advancing Smarter Extended Stay Development

Choice Hotels International, Inc. (NYSE: CHH), one of the world’s largest lodging franchisors and a leader in the extended stay segment, today announced the debut of a newly redesigned prototype for its Everhome Suites® brand—reinforcing the company’s commitment to innovation, efficiency, and long-term value creation for owners in the high-growth midscale extended stay category.

Infrasys POS recognized by Software Advice for Best Customer Support in 2026 as 24/7 Hospitality operations raise the bar

Shiji today announced that Infrasys POS, its enterprise point-of-sale solution, has been awarded the 2026 “Best Customer Support” badge by Software Advice. The recognition is based entirely on verified customer reviews from hospitality professionals and reflects Shiji’s focus on delivering dependable, responsive support for technology that underpins 24/7 hotel and restaurant operations.

Influence Society Partners with Familiar to Offer AI-Powered Guest CRM to Boutique and Lifestyle Hotels

PARIS, France. Influence Society, a leading digital marketing agency serving high-end hospitality brands, has announced a new strategic partnership with Familiar, an AI-first hotel CRM, bringing advanced guest relationship management to its portfolio of boutique and independent hotel clients. Familiar’s AI-native CRM platform will now be integrated as a core component of Influence Society’s marketing stack, empowering hotels to activate their guest data through automated personalization and performance-led campaigns.

Algorithms, Artificial Intelligence, and the Essential Need for More Human Intelligence in Talent Acquisition Strategies

Algorithm-based applicant tracking systems (ATS) have been in place for over 20 years. Recruiters have generally come to rely on the algorithms to find the most qualified talent for the specific roles that are being filled. AI is exposing the weaknesses in ATS applicant ranking and selection. The odds are that top candidates are being ignored because of this strategy and sent to the “Thank you for applying” waste field of untapped talent buried in the applicant database. Talent acquisition strategies and tactics need to have a human intervention that mines the forgotten treasure of talent that is sitting in ATS platform databases.