Author: Admin

In this “Not Done” episode, Sloan Dean reconnects with former colleague Jason Reader, now COO of Davidson Hospitality, to discuss Jason’s move from Remington, Davidson’s post recapitalisation operating focus, and the realities of leading large hotel portfolios through a tough budgeting cycle. Jason describes joining Davidson as a culture and opportunity decision rather than an active job search, and he frames 2026 as challenging but potentially better than current sentiment, citing encouraging group pace. They explore how third party hotel management has become increasingly commoditised, why racing to the lowest fee undermines talent and performance, and how Davidson differentiates through discipline, vertical specialisation, and above property support, particularly in food and beverage. The conversation also covers leadership philosophy (psychological safety over fear and micromanagement), practical margin expansion through total revenue and ROI projects, and a measured view of AI as…

I am not a construction guy. I know some construction content from a managerial perspective but enough to either get me into trouble or keep me out of it. From a business perspective not every hospitality decision maker is a construction and or renovation expert. However, I suggest that managers, general managers, and departmental division heads would benefit from some knowledge of construction practices.

A shift in awareness is underway in Brussels: tourism must now be treated as a fully fledged public policy area, on par with mobility, industry or energy, rather than as a mere lever of attractiveness or a peripheral issue.

Bangkok, Thailand, February 12, 2026– Shiji, the global leader in hospitality technology, announced today that Explorar Hotels & Resorts in Koh Samui and Koh Phangan has implemented Shiji’s unified platform, integrating Daylight PMS, Meridian Experiences, Stellaris Digital, Infrasys POS and Reviewpro Reputation. This fully integrated ecosystem enables a seamless, mobile-first guest experience across all properties, ensuring systems, teams, and operations work together in real time, delivering personalized, effortless, and fully connected guest journeys.

In a city like Barcelona, visibility is everything. That was the challenge facing InterContinental Barcelona, a luxury five-star hotel in the heart of the city’s bustling Montjuïc district. Despite its elegant spaces, high-end service, and proximity to key cultural and business hubs, the hotel needed a better way to rise above the noise and capture the attention of meeting and event planners around the globe.

Coast Hotels Limited, a fully owned subsidiary of APA Hotel Canada, Inc. and one of North America’s fastest-growing and one of Canada’s largest hotel brands, has announced the recipients of its 2025 Coast Hotels Awards. The awards were presented during the company’s annual brand conference, held at Coast Bastion Hotel in Nanaimo, B.C., Canada.

Wellness isn’t a perk; it’s essential in hospitality.

In this episode, Sloan interviews KJ, Partner at Highgate Technology Ventures, discussing his background in revenue management growing Highgate Hotels and the transition to venture capital though KJ insists “HTV is NOT a VC”. KJ shares lessons from the impact of 9/11 on the hospitality industry, the importance of innovation in travel tech, and highlights successful investments made by Highgate Technology Ventures. The conversation also delves into the challenges faced during the COVID-19 pandemic and the resilience required in the venture capital landscape.

It’s been a few years since l was overseas at an island resort, so I thought it was time to venture out and embrace the island life again. I chose a small cluster of islands off the mainland. Neither my wife or I have been there before and thought it might be a nice family adventure. So, with the chosen location, we delved into our different options of where to stay and what to do. Now, I’ve lived and worked in some of the most beautiful islands on the planet and the most remote parts of the world, so I know and understand the challenges that resorts face day in and out when it comes to maintaining levels of standards and service.

How can you not enjoy working with a company whose name is NiCE? Seriously, I’ve had the good fortune of working with NiCE for about 10 years. It is one of the largest AI companies for customer experience, working with businesses of all sizes, from SMBs to global enterprises. Recently, I’ve been working with Michele Carlson, senior product marketing manager, on several virtual events. Our most recent one was on the Top AI Trends CX Leaders Must Act On in 2026.