Author: Admin

Paradores integrates heritage authenticity with data-driven guest experience management, achieving an NPS near 65 while investing €300 million in modernization.

Industry leaders at ITB Berlin discuss moving from traditional front desk operations to mobile-first hospitality that follows guests throughout their journey.

The 8-guest floating villa will join Belmond’s French riverboat fleet in summer 2026, featuring Michelin-starred dining and bespoke Burgundy wine experiences.

The travel industry’s AI conversation at ITB Berlin 2026 moved beyond hype toward practical maturity and real-world applications.

Irish hotel group publishes coffee table book showcasing its five diverse properties across Ireland, England and Antigua under new unified brand.

Study of 2,700 AI queries shows five London luxury hotels captured 57% of AI recommendations, with Google AI Mode routing favouring OTAs over direct booking

Valpas technology prevents bedbugs in real-time and provides verified cleanliness data that ChatGPT can now access for hotel recommendations.

Klaus Kohlmayr discusses AI trust challenges and the evolving role of revenue managers in hospitality technology.

Apaleo’s founder demonstrates live hotel booking through ChatGPT, with 15-20 hotel groups already deploying AI agents in production.

London hotels maintained 46.8% GOP margin despite RevPAR declining 0.9% through efficient cost management and utility savings.