Puorto argues AI requires structural process changes, not just tool integration, and introduces “Humans-as-Luxury” as human service becomes a strategic differentiator.
AP Hotels & Resorts Relies on LodgIQ to Boost Revenue Performance Across Portuguese Portfolio
Portuguese hospitality group AP Hotels Resorts selected LodgIQ’s AI-driven platform to optimize pricing across its diverse portfolio of resort and city hotels.
Cendyn: Make Your CRM Work Across Every Department, Not Just Marketing
CRMs power up businesses, and for hotels, this keeps guests returning time and time again. But without a people-first approach, the CRM can fail. IÕve seen it first-hand: that Eureka moment when hotel staff see the benefits of the CRM, and everything changes. HereÕs why your hotelÕs Find, Book, and Grow strategy relies on your staff to actively engage with the CRM.
Finding a Place for Mindfulness in the Hospitality Industry
We’re living in anxious times. Politically. Socially. Environmentally. Spiritually.
Why 2026 will reshape hospitality and leisure dealmaking
After several years of post-pandemic reset, the hospitality and leisure dealmaking sector is settling into a new rhythm. Growth is no longer about adding scale alone, but about how well companies can connect experiences, customer data and loyalty across their portfolios. The assets attracting the most interest are those designed to work together.
The Best Hospitality Marketing Agencies Plan for the Day You Don’t Need Them
I’m going to say something that sounds counterintuitive for an agency owner:
The Mille Club: Potato Chip Pricing Lessons
For those who have not followed our writing, the Mille Club refers to properties with rates over one thousand dollars, pounds or euros, with the ‘mille’ picked up from the Italian language. The Mille Club’s premise is that guests at this level are looking for an incredible experience rather than mere accommodations. Instead, hoteliers’ offerings compete for guests independent of location, making comp sets typically geographically derived moot. With great rate comes great expectations…
From Paycheck to Purpose: Tackling Hospitality’s Labor Shortage Through Culture
Recruitment is a race in hospitality. There’s urgency in filling open roles—especially when guest expectations remain high and operations never pause. When you have openings in certain roles, you risk revenue. Take a Sales Manager vacancy – who is handling that role’s book of business? Who is filling the rooms that Sales Manager would have filled?
Omni Hotels & Resorts Modernizes Guest Engagement with Canary Technologies
Canary Technologies, the award-winning global leader in hotel guest management technology, announced today that Omni Hotels & Resorts has selected Canary to enhance the in-stay guest experience. Omni will leverage Canary’s Guest Experience Platform across its portfolio to create more connected, personalized stays for every guest.
Four key insights from the FHS World Advisory Board
Over 50 senior hospitality leaders gathered in Dubai last week for the annual FHS World Advisory Board meeting to shape the programme for the Future Hospitality Summit – FHS World 2026, taking place from 29 September to 1 October at Madinat Jumeirah in Dubai.