With the EU’s ban and the U.K.’s mandatory quarantine on American travelers, many of Europe’s hospitality players are bracing for the impact on hotel occupancy levels. “The American is typically a great traveler for Europe, especially in July, Augus…
The Last Minute, On-Demand Business Trip Finds New Acceptance in Corp Travel
Employees used to get a slap on the wrist for booking at the last-minute, but that could be about to change. As companies plot their return to travel, policies that stated bookings had to be made 14 days before or longer — primarily to keep costs do…
Hotel brands re-evaluate near-term cancellation policies
Many hotel brands and management companies are touting flexibility around guest cancellations polices and loyalty status amid the COVID-19 pandemic, but some are being cautious not to make any long-term decisions just yet. Kathy Hood, SVP of sales a…
The Most Important Hotel “Salesperson” Right Now Is Working Behind Your Front Desk
As my frequent readers know, I have long advocated for hoteliers to view the front desk as a revenue- generating position, not an operational expense. In previous posts I have provided training tips for upselling at registration, converting “propert…
Marriott to Require All Guests in U.S. to Wear Face Masks
Marriott has announced that all of its hotel guests in the U.S. must wear a face covering from 27 July 2020. The safety requirement, which follows the American Hotel & Lodging Association (AHLA)’s “Safe Stay Guest Checklist” announced last week, wil…
How Consulting Data Can Help Build Your Profit Back
The punches thrown by COVID-19 onto the hotel industry have been incessant. First, it landed a blow to public and employee health. Next came a punishing economic swing that knocked out nearly 200 million jobs globally. Now, many hoteliers may feel l…
Quore Selected as Brand Standard for Cambria Hotels Preventative Maintenance Program
Quore, a Choice Qualified Vendor and the leading provider of workflow management and productivity tools for hotels, has been selected by Cambria Hotels, an upscale brand franchised by Choice Hotels International, Inc., as a brand standard to provide…
How To Wring The Digital Ecosystem During These Testing Times For Luxury Hospitality
The Situation The pandemic has been the hardest in the hospitality sector and luxury hospitality had faced been at its brunt due to the unavoidable overheads. As the world is moving towards recovery, the industry also is evolving and trying to thriv…
Franchise and Management Disputes in the Time of COVID
If you are reading this, you are almost certainly in the hospitality industry, and you are most likely in a financial and emotional distress. During trying times, hotel owners rely more than ever on their brands and managers – the professionals that…
Conservatorium Hotel Amsterdam Reopers As The First Hotel Within The Set Hotels Group
The iconic doors of the Conservatorium hotel on the Van Baerlestraat will open again on Wednesday 22 July at 10:00. The luxury lifestyle hotel is the first hotel within The Set Hotels Group to reopen, after being closed for a period due to corona me…