How Agentic AI Is Driving the Property Operating System in Hotels

For more than a decade, much of hospitality technology strategy has centred on expanding proptech portfolios. Hotels invested in point solutions, piloted new tools, and layered integrations across increasingly complex stacks. That approach delivered meaningful gains. However, it did not fully redesign decision-making across systems.

Sonesta Opens 29 Organic Properties in H2 2025

Sonesta International Hotels (Sonesta), the 8th largest hotel company in the US, today announced the successful opening of 29 new properties during the second half of 2025, showcasing Sonesta’s global expansion and continued growth strategy.

Ruby Group Expands Its Italian Presence with a New Ruby Hotels Signing in Milan

Ruby Group continues to grow its presence in Italy with a new Ruby Hotels project in Milan. Following successful openings in Florence and Rome, the upcoming Ruby hotel marks the group’s third location in the Italian market. Located in the vibrant Isola district, the hotel brings the brand’s Lean Luxury philosophy to one of Europe’s most influential lifestyle destinations. The hotel will feature 128 rooms and reflect Milan’s distinctive urban energy. The project is being developed in partnership with landlord Kervis SGR S.p.A.

Hyatt Announces Thomas J. Pritzker Retires as Executive Chairman and Will Not Seek Re-Election to Board of Directors; Mark S. Hoplamazian Assumes Combined Role of Chairman of the Board and Chief Executive Officer

Hyatt Hotels Corporation (“Hyatt,” “the Company,” “we,” “us,” or “our”) (NYSE: H) today announced that Thomas J. Pritzker, Executive Chairman of the Board of Directors, has informed the Board that he will retire as Executive Chairman, effective immediately, and will not seek re-election to the Board of Directors at Hyatt’s upcoming Annual Meeting of Stockholders in May.

Hotel groups miss out 20% of guests due to data silos, new Ireckonu data shows

Amsterdam, Netherlands 18th February 2026. Ireckonu, a leading hospitality middleware and Customer Data Platform (CDP) provider for hotel groups, has reported today that siloed guest data across hotel operational areas (including restaurants, spas, golf facilities, and other auxiliary outlets) is preventing hotel groups from capturing up to 20% of opportunities to re-engage guests, improve recognition, and ultimately drive stronger loyalty and revenue growth.