Inn-Flow Expands Executive Team to Drive Next Phase of Growth in Hotel Finance and Operations

Inn-Flow, a leading provider of accounting, labor, and operations technology solutions purpose-built for the hospitality industry, today announced the appointment of three seasoned executives to its leadership team: Halley Gesar as Vice President of Marketing, Michael Purcell as Chief Financial Officer, and Nicole Ryder as Vice President of People. These additions expand Inn-Flow’s expertise across marketing, finance and organizational strategy, as the company accelerates growth and continues to modernize how hotel operators run their businesses.

How AI is Transforming Hotel Operations

Artificial intelligence is already transforming the way our industry operates, and its impact is only going to accelerate. The way travelers discover, evaluate, and book hotels is being rewritten in real time, and operators like us need to adapt quickly to stay relevant.

Radisson Individuals brand celebrates 100th property milestone and now offers even more opportunities for guests and owners

Radisson Hotel Group announces the expansion of its Radisson Individuals brand, driven by the brand’s exceptional growth to over 100 hotels in operation and under development since its launch in 2020. Today, the portfolio encompasses a variety of property types and experiences appealing to a broad traveler demographic. With an extended brand portfolio that now encompasses the new premier, boutique, and retreats segments, Radisson Individuals provides even more opportunities for distinction and visibility for each hotel.

Actabl Appoints Joseph Benjamin as Chief Technology Officer

DENVER – September 23, 2025 – Actabl, the leading hospitality software company dedicated to empowering hotels with actionable insights to drive profit, today announced the appointment of Joseph Benjamin as Chief Technology Officer. He will lead Actabl’s global technology strategy and execution as the company enters its next stage of growth.

Accor embraces “Il Bel Paese” with a gorgeous new array of Italian luxury, lifestyle, and collection hotels

Accor is proud to announce a series of new hotel developments now underway across Italy, sitting across several of the Group’s world-leading luxury hospitality brands: Raffles, Sofitel and Emblems Collection. Underscoring Accor’s strategic focus on luxury brand growth and dedicated expertise in the luxury hospitality space, these new projects come on the heels of several significant hotel openings for the Group across Italy this year, including the first Orient Express hotel – Orient Express La Minerva, which is now open in Rome. With more than 75 hotels across Italy, making Accor the second biggest hotel player in the country, spanning brands from ultra-luxury to economy, Accor is ambitiously expanding its presence in this popular tourism market, while drawing upon its wealth of hospitality offerings and services – from hotels, trains, and sailing yachts to branded residences; from award-winning restaurants and bars to co-working spaces, wellness clubs and spas; from resorts to all-i…

Guest segmentation in 2025: Moving beyond broad-brush marketing with AI

Anna is planning a business trip to Tokyo. Eager to get the best recs for the city, she whips out her smartphone and finds a hotel touting everything she wants. She books her stay within minutes. Her dream stay wishlist was made possible by AI — and behind that magic is guest segmentation. Large Language Models (LLMs) and other AI tools can now segment data (like intent, behaviors, or loyalty preferences) and instantly spin up personalized recommendations that feel one-to-one, not one-to-many.

Europe Hotel Transactions Bulletin – Week Ending 19 September 2025

Gibraltar-based investor Yellow Tree has acquired the four-star, 192-room The Hoxton, Southwark in London, UK, from British real estate developer Norlake Hospitality for an amount reported to be around £150 million (£781,000 per room). The property is situated between the Waterloo train station and the Tate Modern museum. The hotel includes two restaurants, a bar and six meeting rooms, as well as five floors of co-working space that reportedly contribute almost one quarter of the property’s income. In July 2025, Yellow Tree also acquired the four-star, 218-room Hilton Garden Inn Bucharest Airport, as reported in this newsletter.

GenoHotels modernizes with Shiji Daylight PMS, bringing cloud innovation to business and conference hospitality

Shiji, the global hospitality technology leader, announced today that GenoHotels, a distinguished group of superior business-focused hotels near Cologne and Kassel, has selected Daylight PMS to modernize operations and deliver a more connected, guest-focused experience. GenoHotels will implement the cloud-based platform in two locations, with the first go-live in October and the second in November 2025. The decision reflects the group’s commitment to combining state-of-the-art facilities with a futureproof, secure, and flexible technology ecosystem that integrates seamlessly with their existing IT infrastructure.