Shiji Daylight PMS Recognized as Fastest Growing PMS in IDC MarketScape Research

Shiji, the global hospitality technology leader, has been recognized as a Major Player in the IDC MarketScape: Worldwide Hospitality Property Management Systems (PMS) 2025 Vendor Assessment, underscoring its rapid ascent and growing influence in the global PMS market. Shiji has demonstrated the fastest growth trajectory of any provider over the past three years and ranks third in overall market share in the report.

MGallery Collection Ascends to the Peaks with a New Retreat in Valmorel

MGallery, a boutique hotel collection within Accor’s luxury division, has announced the arrival of a new property in the French Alps, nestled in the heart of the Valmorel ski resort. Scheduled to open in 2027, this first-class hotel will be the brand’s inaugural mountain retreat, bringing MGallery’s signature character and charm to the slopes for the very first time.

The Many Meanings of AI Other Than Artificial Intelligence

AI, as in artificial intelligence, is the hot topic of the past two years. The experts say we’ve barely opened the door on AI’s possibilities. We all know AI stands for artificial intelligence, and a simple definition of AI, as it applies to customer service and experience (CX), is technology that can think and learn like humans to help solve problems and answer questions, making companies and their employees more productive and efficient.

Looking Beyond Data: A Reflection on the Bigger Picture

As hospitality leaders, we are conditioned to focus on a specific set of metrics. We live and breathe RevPAR, occupancy, ADR, and direct booking percentages. These numbers are the bedrock of our operational control, and rightly so. The latest Insights Podcast prompted me to think more about the data we often overlook.

The locals are revolting…but do they have a point?

Last year saw the emergence of a new spectacle, with local residents in some major European tourist destinations undertaking very vocal protests against tourism, often armed with water pistols, to provide an amusing and newsworthy nuisance to some visitors.