Our industry is entering a phase where AI is no longer just powering chatbots or enabling precise revenue forecasts—it’s beginning to connect directly to core operational systems.
Reviews and the promise of AI SEO ranking
We’re still in the early days of figuring out how generative AI, LLMs, and search engines are index hotels. Everyone has their theories, and I’m sure thousands of actual SEO experts are running experiments as we speak. But one area where I’m increasingly convinced we’ll see a seismic shift is in reviews. I wrote about this some months ago, but with Google adding review summaries I think it bears repeating.
Accountability vs Responsibility – Lessons from a Lost Bag and a London Layover
You know those family trips that sound like a good idea? “Let’s move countries, stop over in London, and bring only the essentials!” Which, of course, turned into 8 suitcases, 4 bag packs, loads of plastic bag 🙂
Hotel Benchmarking in Action: Lessons from SHaDPitch Participants
When it comes to convincing investors, passion helps—but data seals the deal. That’s why SHaDPitch, the trailblazing pitch competition by She Has A Deal designed for aspiring women hotel owners, partnered with HotStats to arm participants with full-profit-and-loss benchmarking insights.
Softbank backed SUNDAY Hotel to Double its Portfolio in the UK, Targets 50 Hotels
SUNDAY Hotel, the premium brand launched by SoftBank-backed OYO has announced plans to expand its presence in the United Kingdom. SUNDAY, which debuted in the UK with the iconic Lansbury Heritage Hotel near Canary Wharf in London in 2024, now aims to more than double its managed portfolio of 4 & 5-star hotels—from 20 to 50 hotels by the end of 2026.
Why the New, Transformational Solution for The Hospitality Industry is a ‘UCXM’
Imagine a world in which hospitality experiences are streamlined. When someone books a hotel, restaurant reservation, or event package, their preferences are known. The process is lightning fast. Their history – showing which experiences satisfied them, which disappointed them, and why – helps a human or AI agent automatically offer them extras, successfully upselling. And the customer experience (CX) is so enjoyable that they develop loyalty to the brand.
Stop ignoring the phone: Why the voice channel is your hidden revenue channel
In this week’s episode of Hotel Moment, we’re featuring a webinar from our series, Hotel Moment Deep Dive.
Radisson Individuals Debuts in Malta with a Stylish Seaside Escape at St Julian’s Iconic Waterfront
Where the golden Maltese sun meets the shimmering blues of the Mediterranean, Radisson Individuals has officially arrived in Malta with the unveiling of Cavalieri Art Hotel, a member of Radisson Individuals, a seaside retreat set along St Julian’s postcard-perfect Balluta Bay.
Five Ways to React to What Customers Say About You Online
It’s one thing to listen to what your customers are saying when they reach out to you directly through calls, emails, texts, or direct messages. But many customers prefer to “go social” and comment on social media, review sites, and online forums.
Influence Society Hosts Executive Breakfast with Webflow and Firmdale Hotels to Explore AI’s Impact on Hospitality
Paris, France, August 21, 2025. Influence Society will host a breakfast for hospitality executives on September 11, 2025, at Spring Place in New York City. The forum will convene executives from across the industry for a focused morning session mixing AI, digital design, and guest experience. With speakers from Webflow, Firmdale Hotels, Hotel Hugo, and a surprise speaking guest,, the AI & the Art of Hospitality event will explore how emerging technologies and digital marketing are redefining the way hotels attract, engage, and retain guests.